Accomplished professional skilled at supporting company leaders in key functions, managing busy schedules, and providing exceptional administrative and customer service. Analytical and detail-oriented, prioritizing tasks with professionalism and sound judgment. A collaborative team player with a positive attitude and a proven ability to build strong client relationships. Motivated to ensure customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Property Manager
Willow Bridge Property Co/Lincoln Property Co.
Spartanburg, SC
05.2024 - Current
Directed daily operations, including oversight of leasing staff, maintenance teams, and third-party vendors, ensuring high standards of property upkeep and service delivery.
Conducted monthly financial reporting, analyzing occupancy rates, revenue streams, and operating expenses to inform strategic decision-making.
Monitored property conditions, conducted regular inspections, and coordinated preventative maintenance to preserve property value and curb appeal.
Coordinated due diligence processes, ensuring all necessary documentation and property records were accurate and up-to-date.
Certified Notary Public
South Carolina Notary
03.2021 - Current
Assistant Property Manager
Willow Bridge Property Co./Lincoln Property Co.
Spartanburg , SC
12.2022 - 05.2024
Established and nurtured solid resident relationships through exemplary service and engagement.
Achieved 50% lease-up within just 5 months by implementing highly effective marketing strategies.
Conducted apartment tours for potential tenants and answered questions about the community.
Handled lease administration responsibilities, such as processing applications, conducting credit checks, and completing lease signings.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Collected rent payments, managed resident accounts, and followed up on any delinquencies to maintain positive cash flow.
Paralegal
Krystal W. Smith of K. LAWS, LLC
Spartanburg, South Carolina
01.2021 - 12.2022
Organized client calendars, prepared mailings and handled high call volumes.
Assisted in the preparation and review of recorded real estate deeds
Conducted title searches and reviewed title reports to verify ownership
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Remained focused for lengthy periods to accurately perform work with adequate speed.
Proofread and edited documents to correct errors.
Entered client data into CLIO to manage records and customer relationships
Reduced workflow downtime by effectively organizing and managing client billing and case management files.
Prepared clients for appointments, depositions and testimony.
Asked various questions from clients to obtain the information necessary for paperwork.
Attended administrative hearings to provide viable information and identify additional actions needed.
Leasing and Marketing Manager
Broad Management Group/ Southwood Realty
Boiling Springs, South Carolina
04.2020 - 01.2021
Responsible for leasing 208 units; Maintained 96% occupancy during my employment.
Managed day-to-day activities involving tenants, subcontractors and property management.
Compiled and conveyed operational and financial data to regional manager.
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Maintained general maintenance and understanding of heating, air, electrical and additional building systems.
Strong ability to professionally interact with residents, maintenance team, and vendors ; strong interpersonal skills
Played a pivotal role in the successful sales acquisition of the property
Sales and Leasing Specialist
Peak Campus Management
Spartanburg , South Carolina
12.2017 - 04.2020
Prospected for new sales and leasing customers via telephone, email and direct mail.
Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
Facilitated individual and group apartment presentations & data entry
Supervise the completion of all outside vendor projects and maintenance request.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Education
Bachelor of Science - Criminal Justice
University of South Carolina
05-2020
Skills
Customer service-focused
Business Administration/ Administrative Support
Calendar Management
Financial budgeting and reporting
Critical Thinking
Microsoft Office
Verbal and Written Communication
Knowledge of leasing and market conditions
Client Retention Strategies
Timeline
Property Manager
Willow Bridge Property Co/Lincoln Property Co.
05.2024 - Current
Assistant Property Manager
Willow Bridge Property Co./Lincoln Property Co.
12.2022 - 05.2024
Certified Notary Public
South Carolina Notary
03.2021 - Current
Paralegal
Krystal W. Smith of K. LAWS, LLC
01.2021 - 12.2022
Leasing and Marketing Manager
Broad Management Group/ Southwood Realty
04.2020 - 01.2021
Sales and Leasing Specialist
Peak Campus Management
12.2017 - 04.2020
Bachelor of Science - Criminal Justice
University of South Carolina
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