Daniela Ragone

• Managed day-to-day operations of a 300+ unit property
• Developed and implemented innovative marketing strategies to attract and retain tenants
• Analyzed market trends and demographics to create targeted marketing campaigns
• Conducted property tours, resolved tenant conflicts, and maintained high occupancy rates.
• Conducted market research and analysis to identify consumer trends and preferences.
• Modernized and updated Property social media presence as part of comprehensive strategies to enhance customer engagement.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Brainstormed and implemented creative event concepts and themes.
• Tracked key metrics and developed spreadsheets and data models.

• Trained new employees on service standards and menu items
• Developed and assessed training programs to ensure consistency in service standards
• Conducted performance evaluations and provided feedback for improvement.

• Provided exceptional customer service and technical support to clients
• Collaborated with cross-functional teams to enhance technical support operations
• Identified and recommended process improvements to increase efficiency.

• Increased customer satisfaction ratings by 30% through effective problem-solving
• Developed organizational filing systems for confidential customer records
• Ranked as 'most effective in customer satisfaction' among 24 representatives.

Curriculum included UX/design thinking, user-centered design research, empathy and users, UX interviewing, insight synthesis, persona creation, decision mapping, prototyping, user testing, user interaction, user interface design, project management, accessibility and usability, UI patterns, Atomic Design, Adobe XD, Figma, HTML, CSS, GitHub, Bootstrap, JavaScript, jQuery.