Kayla T H O M A S
Decatur,GA
Summary
Immaculate problem-solving skills, solid communication, and interpersonal abilities. Able to multitask and quickly adapt to new environments as well as learn new tasks. Exceeds expectations by going the extra mile to accommodate, while exhibiting a professional and positive attitude. Skilled, energetic, client-orientated team player with 10+ years of customer service experience. Works well independently to handle assignments and will always be ready to go beyond basic assignments. Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Willow Bridge (formerly Lincoln Property Company)
Atlanta
2022.10 - Current
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Supervisor
FirstService Residential
Atlanta
2019.01 - 2021.12
- Resolved guest, resident, and staff issues independently by using strong organizational, conflict management, and decision-making abilities
- Performed employee evaluations and made recommendations on personnel actions, such as promotions or firing
- Upheld strict security standards to protect sensitive customer information
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
- Responded promptly to emergency situations involving tenants or property damage at any hour.
- Participated in community events related to leasing activities or tenant relations.
Education
Bachelor of Arts - Communications
Western Governors University (WGU)
Salt Lake City, UTHigh School Diploma -
Martin Luther King Jr High School
Lithonia, GASkills
- Customer Service
- Email Correspondence
- Planning
- Clerical skills
- Prioritization
- Conflict resolution
- Problem resolution
- CRM software
- Rent collection
- Multi-family property management
Timeline
Assistant Property Manager
Willow Bridge (formerly Lincoln Property Company)
2022.10 - Current
Supervisor
FirstService Residential
2019.01 - 2021.12
Bachelor of Arts - Communications
Western Governors University (WGU)
High School Diploma -
Martin Luther King Jr High School
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