Nicolas Garcia
Dallas,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in call center environments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
NRG Four, LLC.
Dallas, Texas
02.2020 - 04.2024
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Claims Processor
Allstate Insurance Co/CMS
Dallas Center, TX
09.2018 - 02.2019
- Received, validated and processed legal documents to ensure claim was expedited in a timely manner.
- Liaised with insured to address and correct any issues that would hold up their claim.
- Promoted to Boat Claims Dept. early December 2018.
- My responsibilities with the Boat Dept. were to receive legal documents, process boat claim, collaborate with Insured to correct any mistakes with legal documents.
- Worked directly with The Texas Parks and Wildlife Dept. to process their documents, resolve any mistakes the Insured made filling out their paperwork.
Inside Sales Representative
TruGreen Lawn Care
Dallas, Texas
02.2018 - 05.2018
- Contacted new and existing customers to discuss product and service solutions.
- Heavy outbound calls in a Call Center Environment.
Auto Claims Processor
Allstate Insurance Co/ CMS
Dallas City, TX
08.2017 - 12.2017
- Receive and process legal documents to expedite Insureds Auto claim.
- Correspond with Insured to resolve any errors with their legal documents.
Outside Sales Representative
TruGreen Lawn Care
Dallas, TX
01.2017 - 03.2017
- Prospect and generate sales via door to door solicitation.
- Manage customer base, keeping contact with potential clients and upselling existing customers.
Inside/Outside Sales Representative
AlphaGraphics
Dallas, TX
06.2015 - 12.2016
- Managed existing customer base while considering their needs and proposing appropriate options.
- Identify new opportunities, managed prospects and acquired new business via cold calling and outside solicitations.
- Negotiated pricing for print jobs.
- Maintained open communication with leadership to facilitate business development.
Inside Sales Representative
Purvis Industries
Dallas, TX
05.2013 - 12.2013
- Process purchase orders and quote requests in a timely fashion.
- Phone and counter sales
- Pricing procurement, update internal inventory for largest Client.
- Heavy inbound/outbound phones, heavy customer contact.
- Detailed research and problem solving while customer was at the counter or on the phone.
Customer Service Representative
SEW Eurodrive
Dallas , TX
06.2006 - 04.2013
- Fast paced call center environment with multiple emergency situations.
- Performed clerical duties such as typing,filing, data entry-alpha numeric, outbound/inbound phones, research and problem solving.
- Heavy math and organizations skills.
- Process purchase orders and quotes, usually in an emergency situation.
Education
High School Diploma -
Bishop Dunne High School
Dallas, TX05.1983
Skills
- Credit Card Payment Processing
- Data Entry and Maintenance
- Multitasking and Prioritization
- Upselling Products and Services
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Service
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Account Management
- Call Documentation
- De-escalation Techniques
- Understanding Customer Needs
- Customer Retention Strategies
- Data Entry
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
Timeline
Assistant Property Manager
NRG Four, LLC.
02.2020 - 04.2024
Claims Processor
Allstate Insurance Co/CMS
09.2018 - 02.2019
Inside Sales Representative
TruGreen Lawn Care
02.2018 - 05.2018
Auto Claims Processor
Allstate Insurance Co/ CMS
08.2017 - 12.2017
Outside Sales Representative
TruGreen Lawn Care
01.2017 - 03.2017
Inside/Outside Sales Representative
AlphaGraphics
06.2015 - 12.2016
Inside Sales Representative
Purvis Industries
05.2013 - 12.2013
Customer Service Representative
SEW Eurodrive
06.2006 - 04.2013
High School Diploma -
Bishop Dunne High School
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