Shaina Walker
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Property Manager
JD Smith Investments LLC
Milwaukee, WI
01.2021 - Current
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed all maintenance requests from tenants in a timely manner.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
Childcare Provider
Kids Love Smiling
Milwaukee, WI
07.2014 - 05.2024
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Read books aloud to small groups or individual children.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Helped develop motor skills through active playtime activities like running, jumping.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Customer Service Representative
Home Depot
Milwaukee, WI
04.2008 - 08.2015
- Monitored customer feedback regarding special services, identified areas for improvement, and developed action plans accordingly.
- Provided technical support when needed in order to ensure proper functioning of systems used by customers accessing specialized assistance.
- Coordinated with other departments to ensure successful implementation of special services initiatives.
- Resolved customer complaints in a timely manner while maintaining high quality standards.
- Analyzed data related to customer satisfaction with regard to special service offerings.
Education
High School Diploma -
Maasai Institute
Milwaukee, WI06-2008
Skills
- Tenant relations
- Maintenance Scheduling
- Customer service-focused
- Skilled multi-tasker
- Property Management
- Payment Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Order Fulfillment
- Call Management
- Customer consulting
- High-energy attitude
- Positive and professional
- Filing
- Credit card payment processing
- Multi-Task Management
Timeline
Property Manager
JD Smith Investments LLC
01.2021 - Current
Childcare Provider
Kids Love Smiling
07.2014 - 05.2024
Customer Service Representative
Home Depot
04.2008 - 08.2015
High School Diploma -
Maasai Institute
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