Donnell A. Bryant
Landover,MD
Summary
Proven to excel in property management, I significantly enhanced tenant satisfaction and retention at BDMG Management by adeptly resolving conflicts and streamlining move-ins. With a knack for leveraging CRM software and exceptional communication skills, I ensured high occupancy rates and efficient rent collection, reflecting a strong blend of technical proficiency and interpersonal acumen. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Office Administration / Coordination. Successful career history comprising more than 10 years. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
BDMG Management
Capitol Heights, MD
06.2017 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Call Center Representative /Assistant to the Event Coordinator
Intimate Settings & Events
Washington, DC
03.2018 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Leasing Consultant
Cheverly Terrace Apartments
Cheverly Maryland
02.2011 - 05.2017
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
High School Diploma -
Eastern High School
Washington DC05.2008
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Leasing and sales
- Unit inspection
- Staff Management
- Rent collection
- Property Inspections
- Lease Agreements
- Customer service expertise
- File Management
- CRM Software
- Organizational capabilities
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Problem-solving skills
- Customer Support
- Call Center Customer Service
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Verbal and written communication
Timeline
Call Center Representative /Assistant to the Event Coordinator
Intimate Settings & Events
03.2018 - 05.2023
Assistant Property Manager
BDMG Management
06.2017 - Current
Leasing Consultant
Cheverly Terrace Apartments
02.2011 - 05.2017
High School Diploma -
Eastern High School