Ashley Fields
MOBILE,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Summer Place Apartments
09.2019 - 01.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Manager
TitleMax Title Loans
02.2017 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed store opening and closing procedures by counting drawers and managing security.
- Conduct accurate vehicle condition assessments by collecting,recording, and communicating all required information about customer appraisals for a Car analysis
Customer Service Representative
Alorica
04.2012 - 09.2016
- Processed customer orders and inquiries via phone, email to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Jackson Hewitt Tax Service
01.2006 - 04.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Adjuster
Property And Casualty License
Texas06.2024
High School Diploma -
John L LeFlore Preparatory Academy
Mobile, AL05.2007
Skills
- Policy Enforcement
- Payment Collection
- Records Management
- Housing Regulations
- Money Handling
- Car Appraiser
- Consulting
- Contract Management
- Sales Reporting
- Customer Relations
- Sales Growth
- Customer Rapport
- Task prioritization
- Customer service orientation
- Creative thinking
- Goal setting
- Data analysis
- Analytical thinking
- Marketing knowledge
- Customer Service
Timeline
Assistant Property Manager
Summer Place Apartments
09.2019 - 01.2021
Assistant Manager
TitleMax Title Loans
02.2017 - 07.2019
Customer Service Representative
Alorica
04.2012 - 09.2016
Customer Service Representative
Jackson Hewitt Tax Service
01.2006 - 04.2011
No Degree - Adjuster
Property And Casualty License
High School Diploma -
John L LeFlore Preparatory Academy
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