Abigail Hayden
Portland,OR
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
IPM
08.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Commercial Cleaner
Pristine Greening
05.2019 - 08.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeper
Quad
07.2017 - 04.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated electronic backpack vacuums and floor sweepers.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
No Degree - Enviornmental Sciences
Mt. Hood Community College
Gresham, OR09.2024
High School Diploma -
Hudson's Bay Highschool
Vancouver, WA06.2017
Skills
- Policy Enforcement
- Policy and Procedure Enforcement
- Tenant Issue Resolution
- Telephone Etiquette
- Rent Collection
- Resident Retention
- Property Management
- Daily Property Operations
Timeline
Assistant Property Manager
IPM
08.2022 - Current
Commercial Cleaner
Pristine Greening
05.2019 - 08.2022
Housekeeper
Quad
07.2017 - 04.2018
No Degree - Enviornmental Sciences
Mt. Hood Community College
High School Diploma -
Hudson's Bay Highschool
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