Ashlykay Munoz
Phoenix,AZ
Overview
6
6
years of professional experience
Work History
Lead Teacher
Parkview Christian Childcare Center
08.2022 - 08.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
Once Upon a Child
09.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Dollar Tree
02.2019 - 07.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Mililani High School
95-1200 Meheula Prkwy. Mililani, HI. 9678905.2015
Skills
Childcare needs
Lesson Planning
Activity Planning
Classroom Management
Accomplishments
- Curriculum Design - Designed, developed and implemented daily lessons for 90 students.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Languages
English
Native or Bilingual
Timeline
Lead Teacher
Parkview Christian Childcare Center
08.2022 - 08.2024
Customer Service Representative
Once Upon a Child
09.2020 - 08.2022
Assistant Store Manager
Dollar Tree
02.2019 - 07.2020
High School Diploma -
Mililani High School
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