Ashlyn Archer
Sacramento,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Manager on Duty
H&S
Placerville, California
03.2023 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Investigated incidents reported by customers or staff members.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Conducted regular team meetings to discuss operational issues.
- Created schedules for staff members according to business needs.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Audited cash registers at the end of each shift for accuracy.
- Delegated tasks among team members according to their strengths and abilities.
- Handled employee relations issues such as disciplinary action or terminations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Trained new employees on company policies, job duties, and performance expectations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer complaints in a professional manner.
- Coordinated special events such as promotional campaigns or store openings.
- Maintained inventory levels by ordering supplies as needed.
- Interacted with customers regularly to ensure their needs were met.
- Developed strategies to increase customer satisfaction ratings.
- Provided guidance and support to team members when needed.
- Performed administrative tasks such as filing documents or preparing reports.
Professional Cleaner
Angie's List
Sacramento, California
01.2012 - Current
- Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Utilized various cleaning solutions according to the type of surface being cleaned.
- Operated power washers safely to clean exterior surfaces such as driveways and sidewalks.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Sanitized frequented areas and equipment using approved supplies.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Manager on Duty
Best Western Hotel
Jackson, California
03.2022 - 12.2022
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Communicated effectively with other departments regarding guest needs or issues related to housekeeping services.
- Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
- Assisted with check-in and check-out processes when needed or requested by guests.
- Implemented a preventative maintenance program for all hotel equipment used by housekeeping staff.
- Created daily menus based on seasonal ingredients and customer preferences.
- Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
- Developed strategies to increase breakfast sales and customer satisfaction.
- Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
- Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
- Conducted periodic audits of cash register transactions to verify accuracy of sales figures.
- Maintained accurate records of employee attendance, payroll information, scheduling changes, inventory levels.
- Provided guidance and support to junior team members while fostering an environment conducive to learning.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Oversaw cash and credit card payment transactions at the front desk.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Manager on Duty
One Contact Center
Reno, Nevada
02.2020 - 12.2022
- Monitored staff performance and provided feedback to ensure quality customer service.
- Investigated incidents reported by customers or staff members.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Developed strategies to increase customer satisfaction ratings.
- Provided guidance and support to team members when needed.
- Trained new employees on job duties and company policies.
- Performed administrative tasks such as filing documents or preparing reports.
- Conducted regular team meetings to discuss operational issues.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints in a professional manner.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Coordinated special events such as promotional campaigns or store openings.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained inventory levels by ordering supplies as needed.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Handled employee relations issues such as disciplinary action or terminations.
Home Loan Manager
Advanced Call Center
Sacramento, California
01.2018 - 02.2020
- Generated periodic reports on loan performance metrics including delinquencies or defaults.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices in the industry.
- Managed a team of mortgage professionals to ensure efficient operations.
- Developed and implemented strategies to increase customer satisfaction, loan volume, and profitability.
- Ensured compliance with all federal, state and local laws governing mortgage lending activities.
- Participated in training sessions conducted by regulatory agencies like HUD or FHA.
- Advised borrowers on their options when they are unable to meet repayment obligations.
- Resolved customer inquiries regarding loan status or payment issues in a timely manner.
- Approved underwriting for consumer loans, lines of credit, and home equity.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
Cosmetology - Cosmetology
Marinello
Sacramento, California03-2012
Skills
- Workforce Management
- Financial Management
- Performance Management
- Policy Implementation
- Strategic Planning
- Marketing
- Staff Development
- Business Planning
- Salesforce Management
- Verbal and written communication
- Budget Control
- Team Leadership
- Time Management
- Employee Development
Timeline
Manager on Duty
H&S
03.2023 - Current
Manager on Duty
Best Western Hotel
03.2022 - 12.2022
Manager on Duty
One Contact Center
02.2020 - 12.2022
Home Loan Manager
Advanced Call Center
01.2018 - 02.2020
Professional Cleaner
Angie's List
01.2012 - Current
Cosmetology - Cosmetology
Marinello