Ashlyn Burch
Saint Augustine,FL
Summary
Adept at complex problem-solving and demonstrating compassion, I excelled at Outback Crabshack by seamlessly managing guest inquiries and high-pressure situations, enhancing customer satisfaction. Skilled in vital signs monitoring and patient care, my background merges healthcare proficiency with exceptional interpersonal abilities, driving positive outcomes in fast-paced environments. Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Temporary Customer Service Representative
Solid Waste
10.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Crocs
05.2024 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
First Coast Technical College
Saint Augustine, FL09.2024
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Complex Problem-Solving
- Patient Transfers
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Temporary Customer Service Representative
Solid Waste
10.2024 - 11.2024
Sales Associate
Crocs
05.2024 - 08.2024
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
High School Diploma -
First Coast Technical College
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