Ashlyn Cadiente
Aiea,HI
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS
11.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Ophthalmic Technician/Scribe/Surgical Coordinator
Retina Consultants Of Hawaii
04.2022 - 11.2023
- Accompanied physicians through day in fast-paced, stressful environments.
- Selected appropriate ICD-10 and CPT codes for records.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Pharmacy Technician
Longs Drugs
02.2019 - 05.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed over 400 prescriptions per day, achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Communicated directly with doctors offices via telephone, fax, and email.
Sales Associate
Ross Dress For Less
04.2018 - 02.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
Education
Psychology
University of Hawaii At Manoa
Honolulu, HIMililani High School
Mililani Town, HI05.2018
Skills
- Time Management
- Relationship Building
- Analytical Thinking
- Call Management
- Customer Relations
- Problem-solving skills
Certification
- First Aid/CPR Certified
Timeline
Pharmacy Technician
CVS
11.2023 - Current
Ophthalmic Technician/Scribe/Surgical Coordinator
Retina Consultants Of Hawaii
04.2022 - 11.2023
Pharmacy Technician
Longs Drugs
02.2019 - 05.2022
Sales Associate
Ross Dress For Less
04.2018 - 02.2019
Psychology
University of Hawaii At Manoa
Mililani High School