Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Server
Ashlyn Herman

Ashlyn Herman

Montgomery,US

Summary

Charming professional who can quickly adapt to constantly changing situations. Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and execution of catering events. Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses. Dedicated to providing outstanding customer service and fostering brand loyalty. Possessive, pleasant, and knowledgeable about sales techniques.

Overview

3
3
years of professional experience

Work History

Server

Margaritaville Lake Resort, Lake Conroe | Houston
06.2021 - Current
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
  • Upsold high-profit items like appetizers and mixed drinks to boost sales
  • Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers
  • Greeted regular customers and maintained relationships with them.

Server, Bartender

Maria Mia Tex-Mex Cantina
01.2023 - 05.2023
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
  • Upsold high-profit items like appetizers and mixed drinks to boost sales
  • Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers
  • Greeted regular customers and maintained relationships with them.

Boutique Sales Associate

Kaylon Woodson
Montgomery Texas
10.2021 - 05.2022
  • Maintained up-to-date knowledge of competitor offerings to effectively position our products against competing brands during client interactions.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays during busy periods to alleviate staffing shortages.

Education

Currently Studying Nursing

Blinn College
Brenham, TX

Diploma - High School Education

Montgomery High School
Montgomery, TX
05.2021

Skills

  • Customer service
  • Communication skills
  • Dining area cleanliness
  • Daily specials memorization
  • Sale expertise
  • Stocking and replenishing
  • Order accuracy
  • Food sales and promotion
  • Cash Handling
  • Tableside service

Accomplishments

High School Academic All District Within Soccer and Cheerleading

Additional Information

  • Was frequently complimented by customers for going above and beyond my normal responsibilities.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Upsold high-profit items like appetizers and mixed drinks to boost sales.
  • Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
  • Greeted regular customers and maintained relationships with them.
  • Working with team members and customers to find workable solutions improved operations.
  • Organized displays and stocked shelves to draw customers' attention to specific items.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.

Timeline

Server, Bartender

Maria Mia Tex-Mex Cantina
01.2023 - 05.2023

Boutique Sales Associate

Kaylon Woodson
10.2021 - 05.2022

Server

Margaritaville Lake Resort, Lake Conroe | Houston
06.2021 - Current

Currently Studying Nursing

Blinn College

Diploma - High School Education

Montgomery High School
Ashlyn Herman