Rivers Stowers
Montgomery
Summary
Accomplished professional with extensive experience in customer service and healthcare. Expertise in enhancing workflow efficiency and executing sanitation protocols. Proven track record of fostering positive interactions and maintaining high standards in fast-paced environments. Skilled in multitasking, staff training, and resolving complaints to ensure exceptional customer experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Chappy's Deli
Montgomery
01.2025 - 11.2025
- Delivered friendly and efficient service to all customers at Chappy's Deli.
- Managed multiple tables to ensure timely food delivery and enhance customer satisfaction.
- Resolved customer complaints swiftly to foster a positive dining experience.
- Assisted in training new servers on menu items and service standards.
- Processed cash transactions with accuracy to maintain financial integrity.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Donor Floor Technician
Octopharma Plasma
Montgomery
01.2024 - 10.2024
- Operated centrifuge equipment, ensuring optimal plasma separation during collections.
- Monitored donor reactions, delivering prompt assistance to address any concerns.
- Assisted donors with pre-collection screening and registration, facilitating smooth processes.
- Ensured strict sanitation protocols in donor areas for plasma collection.
- Maintained cleanliness of donor floor, including stocking supplies and cleaning equipment.
- Collaborated with team members to streamline workflow during collections.
Phlebotomist/Lab Assistant
Baptist Medical Center South
Montgomery
01.2023 - 12.2023
- Collected blood samples from patients using proper venipuncture techniques.
- Centrifuged blood specimens to separate cells and serum efficiently.
- Communicated with patients to alleviate anxiety and promote comfort during procedures.
- Conducted patient interviews and verified medical records for accurate test requisitions.
- Trained new staff on blood collection best practices to ensure consistent quality and safety.
- Maintained a clean, safe, and organized work environment consistently.
- Supported clinical staff with patient visits.
- Gained practical skills and knowledge through hands-on experience in high-pressure emergency situations. in emergency room settings through direct involvement.
Education
High School Diploma -
Success Unlimited Academy
Montgomery, AL05-2019
Some College (No Degree) - Medical Assistant
Montgomery Medical Assistant Program
Montgomery, ALSkills
- Food service coordination
- Menu item knowledge
- Order accuracy
- Table management
- Customer service
- Cash handling
- Point of sale systems
- Food safety and sanitation
- Food preparation techniques
- Staff training
- Team collaboration
- Plasma collection
Certification
- nha as a certified medical assistant
Timeline
Server
Chappy's Deli
01.2025 - 11.2025
Donor Floor Technician
Octopharma Plasma
01.2024 - 10.2024
Phlebotomist/Lab Assistant
Baptist Medical Center South
01.2023 - 12.2023
High School Diploma -
Success Unlimited Academy
Some College (No Degree) - Medical Assistant
Montgomery Medical Assistant Program