Summary
Overview
Work History
Education
Skills
Affiliations
LANGUAGES
Timeline
Generic

Jillian Pou

Montgomery

Summary

Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with a proven history of solutions-oriented problem-solving.

Overview

5
5
years of professional experience

Work History

Server

Fazolis
06.2021 - 08.2025
  • Streamlined order processing by implementing efficient communication with kitchen staff, enhancing service speed.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly to enhance guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Prime Shopper; Cashier

Whole Foods Market
01.2025 - 03.2025
  • Fulfilled grocery orders by using electronic devices to pick out desired groceries.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Athleta
09.2024 - 01.2025
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty to the brand.
  • Maintained cleanliness and organization of sales floor, ensuring compliance with company standards for presentation.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Intern

Montgomery County Probate Court
06.2024 - 07.2024
  • Managed case files and records, maintaining organized documentation for easy retrieval.
  • Participated in mock trial as attorney, gaining hands-on experience of how the courtroom operates
  • Ran errands for the supervisor
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele

Intern

Montgomery County Probate Court
06.2023 - 07.2023
  • Scanned and filed mail into the system
  • Utilized strong communication with citizens and provided the correct information
  • Strengthened teamwork skills by collaborating with fellow intern on assignments given to us by supervisor
  • Collected, arranged, and input information into database system.

Hostess; To-Go Specialist

Jim ‘N Nick’s
03.2023 - 04.2023
  • Resolved guest inquiries and complaints promptly, fostering positive customer relationships.
  • Monitored dining area cleanliness and organization, ensuring compliance with health standards.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Crew Member; Team Leader

Tropical Smoothie Cafe
09.2020 - 05.2021
  • Enhanced customer experience through effective communication and personalized service strategies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day report
  • Assisted in inventory management, tracking supplies and minimizing waste effectively.

Education

Criminal Justice

University of Alabama At Birmingham
Birmingham, AL
05-2026

High School Diploma -

Park Crossing High School
Montgomery, AL
05.2022

Skills

  • Customer service
  • Professional appearance
  • Team collaboration
  • Word Certified
  • Interpersonal and social skills
  • Public speaking
  • Quick learner

Affiliations

  • Volunteer of Blazer Kitchen
  • Member of Sigma Gamma Rho Sorority Inc.
  • Digital Media Manager of BeYouModeling
  • UAB Criminal Justice Organization

LANGUAGES

English

Timeline

Prime Shopper; Cashier

Whole Foods Market
01.2025 - 03.2025

Sales Associate

Athleta
09.2024 - 01.2025

Intern

Montgomery County Probate Court
06.2024 - 07.2024

Intern

Montgomery County Probate Court
06.2023 - 07.2023

Hostess; To-Go Specialist

Jim ‘N Nick’s
03.2023 - 04.2023

Server

Fazolis
06.2021 - 08.2025

Crew Member; Team Leader

Tropical Smoothie Cafe
09.2020 - 05.2021

Criminal Justice

University of Alabama At Birmingham

High School Diploma -

Park Crossing High School

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