ASHLYN IVEY
Parsons
Summary
Dynamic professional with a proven track record at Tennessee Quality Care, excelling in customer relations and team leadership. Adept at managing intake processes and maintaining confidentiality, while fostering positive relationships. Recognized for outstanding organizational skills and a goal-oriented approach, ensuring efficient operations and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Intake Analyst
Tennessee quality care
Parsons
06.2023 - Current
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Ensured that all documentation is completed accurately and submitted in a timely manner according to departmental policy and procedures.
- Maintained accurate patient records to uphold confidentiality and compliance with HIPAA guidelines.
- Supported clients and families throughout intake process, addressing questions and concerns to enhance their experience.
- Fostered positive working relationships with patients, staff, medical providers, and outside agencies to facilitate effective communication.
- Responded to applicants' inquiries regarding benefits and claim procedures, providing clear and accurate information.
- Demonstrated excellent organizational skills when coordinating multiple tasks simultaneously within tight timelines.
- Actively participated in team meetings, trainings, and workshops related to patient intake processes.
Hairdresser/Hairstylist
Southern Sass Salon
Lexington
09.2021 - Current
- Determined customer needs through active listening to recommend suitable hair solutions within budget
- Followed up with customers post-sale via phone or email to address last-minute inquiries and enhance satisfaction
- Represented company at industry events to build relationships.
- Identified problems and notified client of potential project delays to ensure timely resolution
Cashier
Shell
Parsons
12.2015 - Current
- Processed credit cards, checks, gift cards, and coupons.
- Educated customers on promotions, boosting sales through informed purchases
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Maintained clean and orderly checkout areas and mopped floors.
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Assisted customers by answering questions and fulfilling requests promptly
- Efficiently and accurately processed a large number of transactions
- Was in charge of arranging and stocking all merchandise
- Greeted customers at entrance, enhancing shopping experience with detailed product information
Medical Assistant
The kidney experts
Jackson
06.2022 - 08.2022
- Stocked supplies and instruments for examination rooms.
- Triaged patients and performed vital checks for patient flow facilitation.
- Educated patients about their conditions and treatments.
- Obtained patient medical histories for inclusion in records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments and maintained patient records.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
Store Manager
Sonic Drive-In
Parsons
08.2017 - 07.2019
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Was in charge of the stores start-up's daily operations, which included staffing and training, employee compliance, inventory control, and financial functions
- Counted cash drawers and made bank deposits
- Reduced on-site cash with frequent deposits and high accuracy in predicting operations
- All store and staff issues, financial goals, and sales were reported to the district manager
- Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Created weekly work schedules to meet staffing needs while controlling labor costs.
Education
Cosmetology certificate - Cosmetology Education
Tennessee College of Applied Technology
Hohenwald, TN01-2021
High School -
Decatur County Riverside High
Decaturville, TN01-2017
Skills
- Customer relations
- Team leadership and coaching
- Accurate money handling
- Opening and closing procedures
- Staff management
- Hourly shift management
- Training and development
- Inventory management
- Excellent customer service skills
- Mentoring and coaching
- Product and service sales
- Goal-oriented
Timeline
Intake Analyst
Tennessee quality care
06.2023 - Current
Medical Assistant
The kidney experts
06.2022 - 08.2022
Hairdresser/Hairstylist
Southern Sass Salon
09.2021 - Current
Store Manager
Sonic Drive-In
08.2017 - 07.2019
Cashier
Shell
12.2015 - Current
Cosmetology certificate - Cosmetology Education
Tennessee College of Applied Technology
High School -
Decatur County Riverside High