JAIME WOODS
Centralia
Summary
A detailed oriented analyst skilled in regulatory compliance, customer communication, and report development. Demonstrated experience in analyzing and guiding customers.
Overview
19
19
years of professional experience
Work History
Intake Analyst
Department of Financial Protection and Innovation
05.2023 - 08.2025
- Provide guidance to consumers on how to access resources within the organization.
- Coordinate communication via phone and email between consumer and financial institutions.
- Analyze consumers' complaints and inquires for regulatory compliance.
- Maintain organized records of incoming cases and correspondences.
Senior Benefits Program Specialist
California Public Employees' Retirement System
12.2006 - 04.2023
- Process Service Credit Purchases request for eligible consumers.
- Educate consumers on retirement options and eligibility requirements.
- Collaborate with internal teams to resolve consumers issues.
- Conducted outreach activities.
Education
Human Resources -
09.1998
Business Adinistration -
Skills
- Customer support
- Date Entry
- Effective Communication
- Customer Focus
- Customer service
- Customer education
- Quality control
- Strong numeracy skills
- Client confidentiality
- Transaction processing
- Problem resolution
Timeline
Intake Analyst - Department of Financial Protection and Innovation
05.2023 - 08.2025
Senior Benefits Program Specialist - California Public Employees' Retirement System
12.2006 - 04.2023
- Business Adinistration,
Consumnes River College - Human Resources,