Ashlyn Jensen
Boise,ID
Summary
Organized and compassionate healthcare professional with experience in patient services, clinic operations, and community outreach. Skilled in scheduling, workflow management, patient communication, and supporting healthcare initiatives in fast-paced environments. Strong ability to collaborate with leadership and community partners while delivering excellent patient experiences. Currently pursuing a Master’s degree in Healthcare Administration with a passion for accessible, community-focused healthcare.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
BoDo Chiropractic
Boise, ID
11.2025 - Current
- Oversee daily front office operations for a busy chiropractic clinic, including patient scheduling, check-in, communication, and workflow coordination.
- Manage billing and financial processes including point-of-service payments, EOB review, collections, and resolution of outstanding patient balances.
- Coordinate provider and staff schedules to ensure efficient clinic flow and appropriate coverage.
- Train, support, and onboard front desk team members on systems, policies, and patient service standards.
- Maintain accurate patient records, communication logs, and office documentation while ensuring HIPAA compliance and adherence to clinic policies.
- Support insurance and administrative processes, including claims follow-up, credentialing assistance, and day-to-day operational problem solving.
- Assist with promotions, patient events, giveaways, and marketing materials to support patient engagement and clinic growth.
Patient Service Representative
St Alphonsus Physical Therapy
Boise, ID
08.2024 - 10.2025
- Provided exceptional customer service by greeting patients, scheduling appointments, and managing patient inquiries to ensure a welcoming environment.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Responded promptly to patient concerns and feedback, resolving issues effectively to maintain high satisfaction levels
- Organized and coordinated patient scheduling to maximize therapist availability and minimize wait times.
- Handled patient payments
Patient Registration Specialist
St Alphonsus Regional Medical Center
Boise, ID
05.2024 - 08.2024
- Verified patient identification, demographic information, and insurance coverage.
- Took point of service payments.
- Entered patient information accurately into appropriate hospital information systems.
- Refers patients with questions regarding financial liability to appropriate resources.
- Processed key documents to facilitate obtaining insurance information.
Patient Care Coordinator
Ascend Medical LLC
Boise, ID
12.2023 - 05.2024
- Collected and verified patient insurance information.
- Scheduled patient appointments and managed medical records.
- Submitted authorizations, preauthorizations, and retro authorizations using payer websites.
- Explained insurance benefits to patients in an easy-to-understand manner.
- Responded to emails, faxes, and phone inquiries efficiently.
- Handled patient payments and ensured compliance with HIPAA guidelines.
- Assisted with dispensing Durable Medical Equipment (DME) items.
Education
Associate Degrees - Social & Behavioral Studies, Business Administration, Administration & Information Systems
Norco College
Norco, CA05-2023
Bachelor's Degree - Health Studies
Boise State University
Boise, ID05-2025
Master of Healthcare Administration -
Louisiana State University
Shreveport, LA12-2026
Skills
- Office Administration & Operations Management
- Scheduling & Organizational Skills
- Patient Relations & Front Desk Operations
- Staff Training & Onboarding
- Microsoft Excel / Google Sheets
- Strong Team Collaboration
- HIPAA Compliance & Data Confidentiality
- Billing / Payment Processing
- Event coordination
Certification
SHRM Foundation Military Community at Work Certificate, 2026
Timeline
Office Manager
BoDo Chiropractic
11.2025 - Current
Patient Service Representative
St Alphonsus Physical Therapy
08.2024 - 10.2025
Patient Registration Specialist
St Alphonsus Regional Medical Center
05.2024 - 08.2024
Patient Care Coordinator
Ascend Medical LLC
12.2023 - 05.2024
Associate Degrees - Social & Behavioral Studies, Business Administration, Administration & Information Systems
Norco College
Bachelor's Degree - Health Studies
Boise State University
Master of Healthcare Administration -
Louisiana State University