Teresa Torres
Fresno,CA
Summary
Experienced Office and Operations Professional with over 20 years of progressive leadership in healthcare and administrative environments. Proven expertise in office management, staff supervision, billing and accounts management, scheduling coordination, and regulatory compliance. Highly organized, detail-oriented, and bilingual in English and Spanish. Recognized for improving workflow efficiency, strengthening team performance, and delivering exceptional customer service while maintaining strict confidentiality standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Purewal Dentistry
Fresno, CA
11.2024 - Current
- Directed daily operations of a high-volume dental practice, overseeing front and back office teams to ensure efficiency and exceptional patient care
- Led, coached, and evaluated staff, improving team performance, accountability, and workplace culture
- Managed scheduling systems to maximize provider productivity and maintain a full, optimized schedule
- Oversaw revenue cycle operations, including insurance verification, billing, claims submission, and collections
- Increased practice revenue by strengthening case acceptance, streamlining workflows, and improving patient retention
- Monitored KPIs such as production, collections, and treatment acceptance to drive business performance
- Implemented office policies, compliance protocols, and OSHA/HIPAA standards to maintain regulatory compliance
- Handled patient relations, resolving concerns professionally to enhance satisfaction and loyalty
- Managed payroll, budgeting, and expense control to maintain profitability
- Coordinated marketing efforts and patient outreach to attract new patients and grow the practice
Lead Patient Care Coordinator
ClearChoice Dental Implant Center
08.2022 - 11.2024
- Directed end-to-end coordination of dental implant cases, from consultation through surgical completion and post-op care
- Increased case acceptance by building trust with patients through clear treatment presentations, education, and financial guidance
- Presented high-value implant treatment plans and consistently converted consultations into scheduled procedures
- Verified insurance, secured pre-authorizations, and maximized patient benefits to reduce out-of-pocket barriers
- Structured and customized financing options, improving affordability and accelerating treatment acceptance
- Optimized provider schedules by strategically coordinating consultations, surgeries, and follow-ups to maximize daily production
- Proactively followed up on unscheduled treatment, reactivating patients and driving revenue growth
- Maintained precise clinical and financial documentation, ensuring compliance and seamless workflow between front and back office
- Collaborated closely with doctors, surgical teams, and labs to ensure cases progressed efficiently and on time
- Delivered a high-touch patient experience, resolving concerns and supporting patients through complex implant procedures
Lead Registered Dental Assistant
Purewal Dentistry
Fresno, CA
01.2019 - 08.2022
- Supervised and trained dental assistants, ensuring consistent clinical standards, efficiency, and high-quality patient care
- Led daily back-office operations, coordinating staff assignments, provider support, and patient flow to maintain on-time schedules
- Assisted in a wide range of procedures, including restorative, surgical, and implant cases, ensuring seamless chairside support
- Monitored infection control protocols and OSHA compliance, maintaining a safe and sterile clinical environment
- Managed inventory, ordering supplies and controlling costs to prevent shortages and overstock
- Onboarded and mentored new team members, improving productivity and reducing training time
- Collaborated with front office and providers to streamline workflows and enhance overall patient experience
- Identified inefficiencies and implemented process improvements to increase operatory turnover and daily production
- Handled complex patient situations with professionalism, ensuring comfort, trust, and satisfaction
- Maintained accurate clinical documentation, charting, and treatment notes in compliance with regulations
- Managed accounts receivable and supported staff onboarding
Lead Supervisor/RDA
Complete Dental & Orthodontics
Fresno, CA
03.2012 - 12.2018
- Supervised daily operations of a general dentistry practice, ensuring smooth coordination between front office, clinical team, and providers
- Led, trained, and mentored dental assistants and support staff, improving performance, efficiency, and patient care standards
- Oversaw patient flow and scheduling to maximize provider productivity and minimize wait times
- Assisted chairside in general procedures including restorative, crown and bridge, extractions, endodontics, and preventive care
- Ensured strict compliance with infection control, sterilization protocols, OSHA, and HIPAA regulations
- Managed inventory, ordering, and supply cost control to maintain efficient clinical operations
- Supported treatment plan presentation and patient education, increasing case acceptance and treatment completion
- Resolved patient concerns and handled complex situations professionally, enhancing patient satisfaction and retention
- Collaborated with management to implement workflow improvements and increase daily production
- Maintained accurate charting, clinical documentation, and digital records in compliance with legal standards
Dental Assistant / Front Office Assistant
Ocean Dental Group
Fresno, CA
07.2009 - 12.2011
- Balanced clinical assistance with front office responsibilities.
- Managed scheduling, patient intake, and insurance verification.
- Assisted chairside during general, restorative, and surgical procedures
- Prepared operatories, instruments, and materials for patient care
- Took digital X-rays and maintained accurate patient records
- Ensured sterilization and infection control compliance
- Provided patient education and post-treatment instructions
- Supported efficient patient flow and provider productivity
Dental Assistant
Western Dental
Fresno, CA
07.2007 - 07.2009
- Assisted in general and specialty procedures.
- Maintained sterilization standards and supported patient education.
- Assisted chairside during general, restorative, and surgical procedures
- Prepared operatories, instruments, and materials for patient care
- Took digital X-rays and maintained accurate patient records
- Ensured sterilization and infection control compliance
- Provided patient education and post-treatment instructions
- Supported efficient patient flow and provider productivity
Education
Dental Assistant -
Kaplan College
Fresno 04.2026
Skills
- Office Administration & Operations Management
- Calendar & Appointment Scheduling
- Insurance Verification & Claims Processing
- Accounts Receivable & Collections
- Staff Training & Team Leadership
- Records Management & HIPAA Compliance
- Customer Service & Conflict Resolution
- Data Entry & Reporting
- Microsoft Office (Word, Excel, Outlook)
- Dentrix & Digital Imaging Systems
- Financial Coordination & Payment Plans
- Bilingual: English & Spanish
- Treatment Planning
- Dental software proficiency
- Schedule management
- Dental office management
- Insurance billing
Certification
- Registered Dental Assistant (RDA)
- CPR / AED Certified
- Continuing Education in Dental Compliance & Office Management
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Purewal Dentistry
11.2024 - Current
Lead Patient Care Coordinator
ClearChoice Dental Implant Center
08.2022 - 11.2024
Lead Registered Dental Assistant
Purewal Dentistry
01.2019 - 08.2022
Lead Supervisor/RDA
Complete Dental & Orthodontics
03.2012 - 12.2018
Dental Assistant / Front Office Assistant
Ocean Dental Group
07.2009 - 12.2011
Dental Assistant
Western Dental
07.2007 - 07.2009
Dental Assistant -
Kaplan College