Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlyn Miller

Templeton

Summary

Dedicated customer service professional with strong communication and multitasking skills. Known for fostering positive guest relations and optimizing service workflows to enhance overall guest satisfaction.

Overview

4
4
years of professional experience

Work History

Hostess/Server Assistant

Four Lanterns Winery
Paso Robles, CA
06.2024 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table assignments for efficient service.
  • Communicated menu specials and winery offerings to enhance guest experience.
  • Assisted with event coordination, contributing to successful wine tastings and private functions.
  • Handled customer inquiries and concerns, fostering positive guest relations.
  • Answered customer questions about hours, seating, and menu information.

Guest Service Associate

Dodge Ridge Ski Resort
Pinecrest, CA
12.2022 - 01.2026
  • Delivered exceptional guest experiences through effective communication and problem resolution.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Trained new associates on customer service standards and operational procedures to enhance team performance.
  • Developed and implemented strategies to streamline guest service workflows, improving overall efficiency.
  • Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction throughout the resort.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.

Education

Bachelor of Arts - Communication Studies

California Polytechnic State University
San Luis Obispo, CA
06-2026

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Exceptional communication
  • Service prioritization
  • Reservation management

Timeline

Hostess/Server Assistant

Four Lanterns Winery
06.2024 - Current

Guest Service Associate

Dodge Ridge Ski Resort
12.2022 - 01.2026

Bachelor of Arts - Communication Studies

California Polytechnic State University

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