Emma Osborne
Salt Lake City,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Hostess/Server Assistant
Emigration Brewing Company
08.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess/Back Server
Harbor Seafood and Steak Co.
11.2017 - 08.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess/Back Server
Paris Bistro
06.2016 - 11.2017
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
- Developed rapport with regular customers, fostering familiarity and increasing likelihood of return visits due to personalized interactions.
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
Education
Bachelor of Science - Strategic Communications/Sociology
University of Utah
Salt Lake City, UT08-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
- Efficient collaboration
- Item promotion
- Positive and professional
Timeline
Hostess/Server Assistant
Emigration Brewing Company
08.2020 - Current
Hostess/Back Server
Harbor Seafood and Steak Co.
11.2017 - 08.2020
Hostess/Back Server
Paris Bistro
06.2016 - 11.2017
Bachelor of Science - Strategic Communications/Sociology
University of Utah
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