Ashlyn Pike
Hudsonville
Summary
Results-driven professional with a strong foundation in banking and fine dining, dedicated to enhancing customer experiences. Recognized for exceeding sales targets and fostering client relationships through attentive service. Aiming to leverage proven sales performance and consultative skills in a customer-focused environment.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Real Seafood Company Grand Rapids
Grand Rapids
05.2022 - Current
- Upheld the restaurant's exceptional standards of etiquette, hospitality, and overall guest satisfaction
- Trained and supervised new front of house staff on restaurant procedures and customer service standards to ensure consistent service quality
- Generated superlative sales performance in a fast-paced environment through attentive, guest-focused service
- Enhanced guest experiences by anticipating needs and preferences with food and liquor pairings
Universal Banker
ChoiceOne Bank
Grand Rapids
04.2024 - 11.2025
- Identified opportunities to refer customers to other areas of the bank for additional services
- Received and accurately processed customer transactions, including deposits, withdrawals, loan payments and other banking services while exceeding client expectations
- Educated clients on product offerings and financial solutions
- Collaborated with team members to improve customer service strategies
- Resolved customer inquiries and issues efficiently and professionally
- Maintained compliance with banking regulations and policies consistently
- Consistently exceeded sales and service goals
- Handled complex customer accounts and escalations
- Lead banker to facilitate training for new tellers and bankers
Lead Host
Ruth Chris Steakhouse
Grand Rapids
07.2021 - 08.2022
- Managed front-of-house operations for high-volume dining environment
- Provided excellent customer service by anticipating guest needs before they arise
- Organized and prioritized multiple tasks to maintain smooth front-of-house operations
- Resolved customer complaints promptly, ensuring guest satisfaction and loyalty
Server/FOH Supervisor
Vitale’s of Hudsonville
Hudsonville
05.2019 - 07.2021
- Greeted customers, answered questions, and recommended specials, contributing to increased sales
- Trained new servers in menu knowledge and service standards to enhance overall service quality
- Collaborated with restaurant staff to streamline operations and improve service flow
- Maintained cleanliness and organization of dining area throughout shifts
Education
Associate of Arts - Business Administration
Grand Rapids Community College
Grand Rapids, MI04-2026
Skills
- Relationship Building and Management
- Consultative Selling
- Product Knowledge and Recommendations
- Compliance and Regulatory Awareness
- Adaptive Learning in Fast-Paced Environments
- Conflict resolution
- Strategic Sales Execution
Timeline
Universal Banker
ChoiceOne Bank
04.2024 - 11.2025
Fine Dining Server
Real Seafood Company Grand Rapids
05.2022 - Current
Lead Host
Ruth Chris Steakhouse
07.2021 - 08.2022
Server/FOH Supervisor
Vitale’s of Hudsonville
05.2019 - 07.2021
Associate of Arts - Business Administration
Grand Rapids Community College