Ashlyn E. Reinhart

Veterinary Technician:

• Administered vaccinations and treatments under veterinarian supervision, ensuring compliance with health regulations.
• Assisted in diagnostic procedures, including radiography and laboratory testing to support accurate health assessments.
• Trained new staff in veterinary protocols and best practices, enhancing team performance and service quality.
• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.

Client Care Representative:

• Managed appointment scheduling and maintained accurate patient records.
• Provided exceptional customer service, addressing client inquiries and concerns effectively.
• Processed payments and handled billing inquiries with precision and efficiency.
• Trained new reception staff on operational procedures and customer service protocols.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
• Entered data from pet records and office visits into computer system.
• Maintained confidentiality of sensitive client information while handling financial transactions accurately.
• Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
• Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.

• Handled snakes safely and remained calm in different situations.
• Kept tanks clean, tidy and spaces stocked with items for pet or staff needs.
• Documented pet care activities, immunizations and treatments delivered.
• Documented snakes' weight, size and condition in computer system.
• Monitored snakes for signs of disease, illness, or injury.
• Performed basic wound care and other medical aid.
• Monitored female snakes during breeding seasons, documenting shed state and date that eggs were laid.
• Set egg clutches and input results into computer system.
• Examined snakes when feeding to ensure a proper meal size was given to healthily sustain the snake.
• Documented concerns regarding eating patterns and notified supervisor.

• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
• Removed waste from kennels, runs and exercise areas and placed in trash receptacles.
• Walked animals outside to avoid accidents in play areas or bedding.
• Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
• Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
• Examined animals for injury or illness and documented symptoms for veterinarian review.
• Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
• Monitored animals during group play sessions for signs of aggressive or fearful behavior.
• Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
• Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
• Delivered excellent service to pet owners to drive repeat business.
• Kept dogs safe by remaining alert to environmental conditions and nearby animals.
• Met with clients to discuss needs, service preferences and special requests.
• Prepared and served meals to meet dietary needs and instructions.
• Bathed and groomed dogs.
• Investigated and resolved customer complaints regarding dissatisfaction.

• Worked on an as-needed basis

Seasonal Employee:

• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
• Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
• Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
• Followed policies and procedures to meet or exceed established performance requirements.
• Addressed inquiries, resolved customer issues and managed customer relations.

Assistant:

• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Provided assistance communicating, typing correspondence or obtaining information.
• Securely handled personal credit cards and cash of employers, and documented purchases and receipts

• Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
• Moved horses to pastures for grazing or enclosures.
• Mixed horse feed, additives and medicines in prescribed portions.
• Examined animals to detect illness or injury.
• Refilled feed and water for livestock, adhering to feeding schedules.
• Brought horses in and out to pasture at times assigned by farm manager.
• Trained and rode horses across wide age range and exhibited excellent horse handling skills.