Ashlyn Ruffin
Slidell,LA
Summary
Motivated and successful accomplished in driving company sales with forward-thinking marketing approach. Helped create positive experiences to acquire new customers creating positive relationships Highly energetic and driven to exceed targets.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Best Buy
Slidell, LA
04.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Brand Associate
Old Navy
Mandeville, LA
03.2023 - 02.2024
- Connected closely with colleagues and collaborated successfully to achieve group goals
- Prospected daily to build connections with potential customers across different locations and market segments
- Introduced sales, promotions and other brand initiatives to gain customer loyalty
- Maintained inventory integrity and accuracy to protect company assets which cut loss by 30%
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards
- Collected, analyzed and forecasted sales data to target strategies and drive results
Sales Associate
Ross Dress For Less Stores
Slidell, LA
09.2021 - 02.2023
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Tracked company inventories, moved excess stock and arranged products to improve sales by 20%
- Made sure store was cleaned and ready for better customer shopping
- Answered incoming telephone calls to provide store, products and services information
Fragrance Sales Associate
Dillard's 940
Slidell, LA
09.2020 - 03.2021
- Planned and executed successful promotions and in-store events to push specific products
- Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach
- Connected with customers using strong conversational skills to uncover needs and better target suggestions
- Kept floor and stock areas organized and clean to meet safety and appearance requirements
- Educated customers on scents and products available from several luxury fragrance brands
- Adjusted pricing and built special displays to quickly move old product
Brand Associate/ Kids and Babies Lead
Old Navy
Slidell, LA
05.2020 - 12.2020
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
- Collected, analyzed and forecasted sales data to target strategies and drive results
- Recommended, selected and helped locate merchandise based on guest needs and desires
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios
- Increased client profits by establishing strong brand representation through face-to-face marketing
Customer Service, Sales Associate
Journeys Shoe Store
Slidell, LA
09.2019 - 04.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Answered incoming telephone calls to provide store, products and services information
- Trained new team members in cash register operation, stock procedures and customer services
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Adhered to company initiatives and achieved established goals
Education
Associate of Arts - Cosmetology Education & Business
Aveda Institute
Covington, LA11.2022
Skills
- Communication Skills
- Problem-Solving
- Analytical Thinking
- Customer Service
- Team Collaboration
- Revenue Generation
- Consumer Buying Habits
- Relationship building
Activities
Member, Alumni Association
Timeline
Brand Associate
Old Navy
03.2023 - 02.2024
Sales Advisor
Best Buy
04.2022 - Current
Sales Associate
Ross Dress For Less Stores
09.2021 - 02.2023
Fragrance Sales Associate
Dillard's 940
09.2020 - 03.2021
Brand Associate/ Kids and Babies Lead
Old Navy
05.2020 - 12.2020
Customer Service, Sales Associate
Journeys Shoe Store
09.2019 - 04.2020
Associate of Arts - Cosmetology Education & Business
Aveda Institute