Ashlyn Smitherman
Hugo
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Responsible and motivated student ready to apply education in the workplace. Offers excellent abilities with customer service and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Housekeeper
pristine restorations
Broken Bow
07.2023 - 12.2023
- Provided information about hotel services upon request from guests.
- Followed safety procedures when handling hazardous materials.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Assisted in laundry services including washing, drying, and folding linens.
- Changed bed linens and towels, tidied up rooms.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Returned rooms to occupant-ready status to satisfy future guests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sorted and counted linens and organized in storage areas.
- Emptied trash receptacles throughout the property.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Waitress
Roma Italian Restaurant
Hugo
02.2022 - 04.2023
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Stocked service areas with supplies during slow periods.
- Took orders for food and drinks and delivered them to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed positive relationships with regular customers through friendly conversation.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Currently in High School -
Epic Charter Online School
Hugo, Oklahoma01-2025
Skills
- Time management
- Customer service
- Health and safety
- Effective communication
- Attention to detail
- Room preparation
- Flexible schedule
- Bed making proficiency
- Interior and exterior cleaning
- Professionalism
- Verbal and written communication
- Teamwork
- patience
Timeline
Housekeeper
pristine restorations
07.2023 - 12.2023
Waitress
Roma Italian Restaurant
02.2022 - 04.2023
Currently in High School -
Epic Charter Online School