Ashlyn Sweetland
Sanger
Summary
Business Office Manager with extensive expertise in financial management, billing, and accounts receivable within skilled nursing and long-term care facilities. Demonstrates strong leadership and problem-solving skills, with a proven track record of fostering customer satisfaction and building lasting relationships. Adept at streamlining processes to enhance operational efficiency and committed to driving positive outcomes through effective collaboration and innovative solutions.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Creative Solutions In Healthcare
Denton
09.2025 - Current
- Managed daily office operations and ensured compliance with healthcare regulations.
- Oversaw billing processes and coordinated with insurance companies for patient reimbursements.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Worked with residents to obtain Medicaid benefits in a timely manner.
Uber Driver
Uber Eats
Denton
01.2025 - 08.2025
- Delivered timely food orders to customers, ensuring a 98% satisfaction rate through efficient route management.
- Provided excellent customer service, fostering positive interactions and enhancing client loyalty within the community.
- Monitored traffic patterns to optimize delivery routes, resulting in reduced wait times and improved operational efficiency.
Business Office Manager
Heritage Trails Nursing and Rehabilitation Center
Cleburne
01.2024 - 10.2024
- Resolved financial discrepancies with timely attention.
- Skilled nursing and long-term care monthly billing of all payers.
- Knowledge of DDE to manage Medicare payments.
Assistant Business Office Manager
The Lodge at Bear Creek
Grapevine
01.2023 - 01.2024
- Worked all payer aging to clear balances and/or credits.
- Dealt directly with insurance companies to collect monies.
Supervising Agent
American Income Life Insurance Company
Fort Worth
05.2022 - 08.2022
- Trained and developed new recruits.
- Organized and coordinated meetings and conference calls.
- Quoted prices and payment terms to prepare sales contracts.
Sales Agent
American Income Life Insurance Company
Fort Worth
01.2022 - 05.2022
- Developed engaging sales presentations to convey benefits.
- Met with customers to discuss business needs.
- Explained features of life insurance products to promote sales.
Assistant Business Office Manager
Lake Village Nursing and Rehabilitation Center
Lewisville
10.2018 - 01.2022
- Verified, by telephone or internet, eligibility and benefits.
- Posted cash collected to correct accounts.
- Offered patients estimated costs for services needed.
- Attended IDT and Medicaid meetings.
Assistant Manager
Sonic Drive-In
Lewisville
07.2015 - 09.2018
- Developed a loyal and highly satisfied customer base.
- Mentored team members to enhance professional development.
- Recognized staff for contributions to company success.
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Long Term Billing
- Skilled Nursing Billing
- Accounts Receivable
- Insurance Verification
- Collections
- Problem Solving
- Leadership
- Financial Management
Achievements
- Collected of $1,000,000 in one month, within first year as Business Office Manager.
- Helped the Business Office win BHAG as Assistant BOM.
- Won most valuable business office 4 times as Assistant BOM.
Timeline
Business Office Manager
Creative Solutions In Healthcare
09.2025 - Current
Uber Driver
Uber Eats
01.2025 - 08.2025
Business Office Manager
Heritage Trails Nursing and Rehabilitation Center
01.2024 - 10.2024
Assistant Business Office Manager
The Lodge at Bear Creek
01.2023 - 01.2024
Supervising Agent
American Income Life Insurance Company
05.2022 - 08.2022
Sales Agent
American Income Life Insurance Company
01.2022 - 05.2022
Assistant Business Office Manager
Lake Village Nursing and Rehabilitation Center
10.2018 - 01.2022
Assistant Manager
Sonic Drive-In
07.2015 - 09.2018
High School Diploma -
Lewisville High School