Ashlynn Fernandez
Canton,GA
Summary
While being a highly skilled in customer service with valuable experience as a waiter and adept at managing high-volume dining environments. I possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. However in many situations I have proven the ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. While working as a server, I am currently enrolled at Georgia Southern University studying marketing. While enrolled I plan on joining the marketing club as well as other clubs. As well as the university, I am enrolled in a real-estate class so hopefully obtain my license in the upcoming year.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Statesboro, Georgia
08.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed health safety guidelines when preparing and serving food products.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
Server Supervisor
Red Lobster
Canton, GA
08.2023 - Current
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Scheduled server shifts based on projected business levels.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Server
Texas Roadhouse
Cumming, GA
02.2024 - 08.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Take-Out Server
Taco Mac
Canton, GA
03.2022 - 08.2023
- Recommended modifications or enhancements based on feedback from users.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Processed payments from customers using a POS system.
- Inspected dining and serving areas for cleanliness and proper setup.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Created contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.
- Trained new staff on take-out service protocols and customer service excellence.
Education
High School Diploma -
Creekview Highschool
Canton, GA05-2024
Some College (No Degree) - Marketing Management
Georgia Southern University
Statesboro, GASome College (No Degree) - Business Administration and Management
Chattahoochee Technical College
Marietta, GAReal Estate License - Real Estate
Aceable Agent
Skills
- Multitasking and organization
- Task prioritization
- Relationship management
- Customer service
- Positive and professional
- Strong work ethic
- Positive guest interactions
- Professional appearance
- Sociable
- Great with Excel, PowerPoint, & Word
Affiliations
- volunteered at the house of hope for a few years, where i assisted in providing food and clothing to those in need.
- Participated in softball for the past 14 years, which gave me discipline, hard work ethic, and leadership activities.
- Enrolled in a real-estate class, furthering my education and expanding my expertise in the feild.
Accomplishments
- Athletic awards- MVP years 2022-2023, team captain 2021-2023, most improved 2019-2020
- Academic accomplishments- Accepted as a dual enrollment student in 2023 allowing me to graduate early, achieving the hope academic scholarship.
Certification
- Currently working on two degrees and one certification.
References
References available upon request.
Timeline
Server
Texas Roadhouse
08.2024 - Current
Server
Texas Roadhouse
02.2024 - 08.2024
Server Supervisor
Red Lobster
08.2023 - Current
Take-Out Server
Taco Mac
03.2022 - 08.2023
High School Diploma -
Creekview Highschool
Some College (No Degree) - Marketing Management
Georgia Southern University
Some College (No Degree) - Business Administration and Management
Chattahoochee Technical College
Real Estate License - Real Estate
Aceable Agent