Ashlynn Kaplan
Carrollton
Summary
Results-driven professional with a proven track record of leading teams in fast-paced environments. Focus on fostering collaboration and achieving project goals. Highly developed skills in communication and conflict resolution. Seeking to transition into a new field where these strengths can be effectively applied. Actively seeking opportunities to leverage transferable skills in dynamic and results-oriented settings.
Overview
9
9
years of professional experience
Work History
Team Leader
Testa
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Technical Support Representative
Peloton
05.2021 - 10.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Bar Team Leader
True Food Kitchen
04.2018 - 05.2022
- Contribute to increased sales by expertly advising on menu choices tailored to individual customer needs.
- Delivered exceptional service by preparing a daily, health-conscious menu customized to individual preferences.
- Managed transactions efficiently and accurately.
- Facilitated skill development of team members alongside maintaining daily responsibilities.
- Stocked shelves during daytime hours to maintain inventory levels.
Service Manager
Bar Louie
04.2016 - 03.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented strategies to increase customer service satisfaction ratings.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Psychology
Texas A&M/ Blinn College
01.2016
Skills
- Management
- Customer Service
- Microsoft Office
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- People management
- Documentation and reporting
- Analytical thinking
- Conflict resolution
- Complex Problem-solving
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Leader
Testa
10.2022 - Current
Technical Support Representative
Peloton
05.2021 - 10.2023
Bar Team Leader
True Food Kitchen
04.2018 - 05.2022
Service Manager
Bar Louie
04.2016 - 03.2018
Psychology
Texas A&M/ Blinn College
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