Ashlynn Long

• Supervised remittance processing, managing high volumes of mail and check payments.
• Coordinated employee scheduling to ensure optimal coverage and operational efficiency.

Oversaw front counter operations, ensuring functionality of systems and equipment.

• Assisted taxpayers by addressing inquiries and providing accurate guidance at front counter.
• Processed mail and bulk payments with high efficiency
• Handled escalated staff calls and emails, facilitating communication with higher management.

Investigated payment errors, resolving discrepancies to maintain account integrity and reconciled account information by posting payments and issuing refunds.

Collaborated with Lead Teacher to implement curriculum in a nurturing classroom environment.

Facilitated engaging, age-appropriate lessons aligned with provided curriculum.

• Established effective classroom management through positive coaching techniques.
• Encouraged positive social interactions among children to foster development.
• Ensured safety and well-being of children at all times.
• Assisted with front desk duties as needed to support daily operations.

• Communicated effectively with parents regarding student progress and program updates.
• Organized and supervised daily activities for students in the after-school program.
• Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
• Developed lesson plans and educational activities to engage students.

• Improved the customer shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
• Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty.
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

• Sorted files and scanned items into computer system for accurate record-keeping.
• Made copies of essential documents to ensure availability.
• Picked up police reports and warrants to support ongoing investigations.
• Served subpoenas and created flyers for case promotion.
• Conducted client interviews in office, juvenile center, and jail to gather necessary information.
• Answered phone inquiries and wrote letters to clients for effective communication.
• Attended court sessions to observe preliminary hearings, bond hearings, and arraignments.
• Compiled and filled out relevant paperwork to maintain case documentation.