Denetta Grayson
Douglasville,GA
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Georgia. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Drives and Qmatic software. Strong mathematical, customer service and data entry skills. Highly skilled and reliable administrative professional with thorough experience in clerical tasks and document management. Strong focus on ensuring accuracy and efficiency in all duties, including data entry, record keeping, and customer service. Excellent team collaborator, adaptable to changing needs, and committed to achieving optimal results. Proficient in Microsoft Office Suite, problem-solving, and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
TAX TAG CLERK 1
Fulton County Tax Commissioner's Office
12.2022 - Current
- Accepts and processes tax payments. Balances and reconciles all cash drawer transactions daily; accountable for all funds collected. Obtains and records personal information for check acceptance.
- Answers telephone to provide information and assistance.
- Attends staff and professional meetings to exchange information; attends state/county seminars and meetings to obtain information on new laws, policies, and practices relating to property taxation and motor vehicle registration.
- Greets customers and accepts & processes motor vehicle title applications for new purchases or transfers, issues replacement titles; processes title corrections; explains insurance lapses and accepts payment of DOR fines; processes tag renewals; issues & exchanges license plates; prepares & issues disabled parking placards; (verifies accurate information prior to processing).
- Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
- Prepared tax and title documents to submit legal transfer work to DMV.
Front and Back Office Medical Assistant
West Atlanta Pediatrics
06.2021 - 12.2022
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Knowledgeable in Epic System software.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Posted payments and charges to patient accounts and participated in billing processes.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Ordered prescription refills on behalf of existing office patients.
Patient Access Representative
Day By Day Therapeutic Services
01.2019 - 03.2021
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Verified insurance benefits and coverage for inpatients and outpatients.
- Coordinated the collection of all estimated patient liabilities, including co-payments and deductibles for any scheduled or upcoming surgeries.
- Answered incoming calls, scheduled appointments and filed medical records.
Guest Service Representative
Red Roof Inn Hotel
06.2017 - 03.2019
- Performed all check-in and check-out tasks.
- Managed online and phone reservations.
- Informed customers about payment methods and verify their credit card data.
- Registered guests collecting necessary information (like contact details and exact dates of their stay).
- Welcomed guests upon their arrival and assign rooms.
- Provided information about our hotel, available rooms, rates and amenities.
- Responded to clients’ complaints in a timely and professional manner.
- Liaised with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintained updated records of bookings and payment.
Education
Master of Arts - Criminology
Jackson State University
Bachelor of Arts - Police Science
Tougaloo College
Tougaloo, MS05.2013
Associate of Arts - Hotel Hospitality Management
Tougaloo College
Tougaloo, MS05.2013
Skills
- Creative problem solving
- Researching skills
- Activity coordination
- Proficient in Microsoft Office/word/excel/powerpoint
- Money handling
- Data verification
- Schedule Management
- Office administration
- Process optimization
- Spreadsheet management
- Meeting minutes
- Quality assurance
- Scheduling
- Customer and client relations
- Sorting and labeling
- Administrative support
- Filing and data archiving
- Invoice Processing
- Office management
- Deadline-oriented
- Filing systems
- Accuracy and Precision
- Document processing
- Title processing
- Document Verification
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Money Handling
- Verbal Communication
- Effective Communication
- Office Administration
- Scheduling appointments
- Vital signs monitoring
- Medical Record Management
- Patient Scheduling
- Problem-solving abilities
- Vital Signs Documentation
- Patient Care
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Decision-Making
Timeline
TAX TAG CLERK 1
Fulton County Tax Commissioner's Office
12.2022 - Current
Front and Back Office Medical Assistant
West Atlanta Pediatrics
06.2021 - 12.2022
Patient Access Representative
Day By Day Therapeutic Services
01.2019 - 03.2021
Guest Service Representative
Red Roof Inn Hotel
06.2017 - 03.2019
Master of Arts - Criminology
Jackson State University
Bachelor of Arts - Police Science
Tougaloo College
Associate of Arts - Hotel Hospitality Management
Tougaloo College
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