Ashlynn Bouyer
Systems Administrator
Severn,MD
Summary
IT professional holding an active TS/SCI FS Polygraph clearance with 12 years of experience in Systems Administration and Account Management. Interested in maintaining a full-time position working with the cloud that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Systems Engineer
DeNOVO Solutions
Annapolis Junction , MD
2022.05 - Current
- Training on how to design and implement automated tests to verify functionality of systems.
- Providing guidance and assistance to development team with automating their tests as needed.
Systems Administrator
Point Blank Technologies
Columbia , MD
2020.11 - 2022.05
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Performed complex operations and support activities such as creating and updating Standard Operating Procedures and performing IAVA/IAVM updates and patching.
- Planned and implemented upgrades to system hardware and software.
- Monitored PKI Certificates and performed renewals as needed.
- Troubleshooting and supporting of servers, operating systems (CentOS)
- Monitored performance and maintained systems according to requirements.
- Installed and configured software on Linux and Windows VMs.
Server Administrator
Eagle Alliance
Annapolis Junction , MD
2012.06 - 2020.11
- Created, added, deleted, changed ownership, and granted permissions to security groups, email aliases, shared mailboxes/calendars, and other various computer objects using Active Directory.
- Repaired and configured customer’s profiles, and made modifications to locally stored profiles on customers’ computers.
- Coordinated transfer of customers’ accounts between remote site domains and local domains.
- Followed up with customers to ensure problems were resolved within the contracted or agreed upon time frame.
- Submitted tickets for customers’ needs/problems using SupportIT (Remedy) and maintained records by updating notes of the tickets.
- Transferred files of user accounts to appropriate sites when users were relocating.
Systems Administrator
Sotera
Ft. Meade , MD
2011.11 - 2012.06
- Monitored real time status displays.
- Provided support to customers via telephone, email or internet.
- Stayed current with system information, software version and updates.
- Identified and escalated issues that require urgent attention.
- Redirected problems to the appropriate support group via ticketing system.
- Troubleshooting Red Hat workstations via LINUX terminal.
- Tested all relevant applications to insure reliability and stability.
Access Control Specialist
Northrop Grumman
Annapolis Junction , MD
2007.09 - 2012.04
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected bags and personnel for prohibited items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Neutralized situations calmly with tact and common sense.
Systems Administrator
Eagle Alliance
Annapolis Junction , MD
2010.10 - 2011.11
- Troubleshoot issues with assigned accounts and responded to customer inquiries.
- Assisted customers remotely in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems.
- Followed up with customers to ensure customer inquiries were resolved within the contracted or agreed upon time frame.
- Logged and tracked inquiries using a problem management database and maintained history records and related problem documentation.
- Identified, evaluated, and prioritized customer problems and complaints to ensure inquiries were successfully resolved.
- Installed software and certificates.
Education
High School Diploma -
Old Mill High School
Millersville, MD 2001.08 - 2005.06
Certificate - Computer Network And Design W/ Security
American Career Institute
Columbia, MD 2001.05 -
Certificate - Medical Assisting
Tesst College of Technology
Beltsville, MD 2001.05 -
Skills
User support
undefinedTimeline
Systems Engineer
DeNOVO Solutions
2022.05 - Current
Systems Administrator
Point Blank Technologies
2020.11 - 2022.05
Server Administrator
Eagle Alliance
2012.06 - 2020.11
Systems Administrator
Sotera
2011.11 - 2012.06
Systems Administrator
Eagle Alliance
2010.10 - 2011.11
Access Control Specialist
Northrop Grumman
2007.09 - 2012.04
High School Diploma -
Old Mill High School
2001.08 - 2005.06
Certificate - Computer Network And Design W/ Security
American Career Institute
2001.05 -
Certificate - Medical Assisting
Tesst College of Technology
2001.05 -
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