Ashlyn N. Williamson
Charlotte,NC
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Hickory Tavern
Charlotte, NC
07.2023 - Current
- Served guests in a fast-paced environment, managing time efficiently to enhance the guest experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Bank Teller
Wells Fargo
Charlotte, NC
03.2021 - 07.2023
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Balanced personal cash box and vault, often totaling more than $100,000, ensuring accuracy and security.
- Built rapport with customers, ensuring credibility while assisting with account maintenance and processing transactions with attention to detail.
Server
Firebirds Wood Fired Grill
Charlotte, NC
04.2018 - 04.2021
- Assisted co-workers with customer satisfaction tasks to achieve maximum efficiency during peak attendance times.
- Communicated menu items to customers, answered queries, and made recommendations based on customers' palate preferences.
- Provided one-on-one support to ensure successful completion of training objectives.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
HR Intern
Firebirds Corporate Office
Charlotte, NC
01.2019 - 05.2019
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies
- Organized and converted paper documents into a digital filing system to streamline record-keeping.
- Drafted, researched, and edited job descriptions, job ads, and Standard Operating Procedures for various positions, from entry-level to senior corporate roles.
Host and Server assistant
Heist Brewery
Charlotte, NC
10.2017 - 04.2018
- Expertise in record keeping, planning, and scheduling
- Skilled at conflict resolution
- Provided prompt, friendly service and ensured customer satisfaction
Server and Trainer
Farley’s Pizzeria
Charlotte, NC
06.2016 - 04.2018
- Trained new employees to perform duties.
- Communicated effectively with customers across multiple platforms to drive sales and resolve issues promptly.
- Followed health safety guidelines when preparing and serving food products.
Education
Bachelor of Arts - English, Technical/Professional Writing
University of North Carolina at Charlotte
Charlotte, NC05.2019
Skills
- Proficient in Microsoft Office
- Project management
- Training development
- Customer relations
- HR policy/procedure development
- Candidate sourcing
- Complex Problem-solving
- Presentation preparation
Certification
- North Carolina Broker's License, May 2023
- North Carolina Notary License, Jan. 2022
Timeline
Bartender/ Server
Hickory Tavern
07.2023 - Current
Bank Teller
Wells Fargo
03.2021 - 07.2023
HR Intern
Firebirds Corporate Office
01.2019 - 05.2019
Server
Firebirds Wood Fired Grill
04.2018 - 04.2021
Host and Server assistant
Heist Brewery
10.2017 - 04.2018
Server and Trainer
Farley’s Pizzeria
06.2016 - 04.2018
- North Carolina Broker's License, May 2023
- North Carolina Notary License, Jan. 2022
Bachelor of Arts - English, Technical/Professional Writing
University of North Carolina at Charlotte
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