- Exploring various forms of art, such as ceramics, painting, and fiber art, to nurture creativity and personal growth
Ashlynn Zulinski
Frederica,US
Summary
Results-driven professional with over ten years of experience in fine art, craft, and general accounting. Proven expertise in leveraging strong computer skills and delivering exceptional customer service while effectively managing multiple tasks across diverse disciplines. Recognized for excellent communication abilities and adept time management, ensuring efficient project completion to the highest standards. Committed to continuous improvement and fostering positive client relationships in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Holder/Bar Manager
Rail Haus
Dover, DE
02.2025 - Current
- Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service
- Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction
- Trained and mentored new employees on company policies, procedures, and service standards to ensure a cohesive team environment
- Implemented cost-saving measures such as optimizing food ordering processes and reducing waste
- Managed vendor relationships to negotiate favorable pricing agreements while maintaining product quality
- Analyzed financial reports including sales data, labor costs, and expenses to identify opportunities for improvement
- Led pre-shift meetings to communicate daily goals/objectives ensuring all staff members were informed about specials or changes in menu items or procedures
Ceramicist
Self-employeed
Dover, DE
09.2013 - Current
- Prepare work for sale and maintain relationships with retail networks that can facilitate sale and exhibition of work.
- Manage supplies of tools, equipment, and materials, and order additional supplies as needed.
- Develop graphics and font design for product stationary and tags.
- Product design, sculpting and mold making
- Self-motivated, with a strong sense of personal responsibility.
Bartender
Rail Haus
Dover, DE
11.2023 - 02.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Customer Service Representative
Lowe's Home Improvement
Camden, DE
04.2023 - 11.2023
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions. Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
Customer Relations Specialist (Hybrid)
State Farm Mutual Automobile Insurance Company
Dover, DE
02.2021 - 10.2022
- Property and casualty insurance licensed customer relations specialist
- Claims handling
- Billing research and resolutions
- Product sales and retention
- Administrative duties including managing multiple schedules, booking meetings, business correspondence, answering and directing phone calls, revamp and organize filing system, setting up online conferences, creating invoices for clients, and maintain internal databases.
Centralized Telemetry Monitor Technician
Bayhealth
Dover, DE
03.2018 - 03.2020
- The Centralized Cardiac Monitoring Technician is responsible for on-going surveillance of patient cardiac monitors on multiple floors and settings. Provides
- RNs and/or clinicians with immediate notification of any changes in cardiac rhythms. The Cardiac Monitoring technician completes the admission set-up of telemetry monitors for the clinical units and performs monitor discharge and maintenance. The Cardiac Monitoring Technician has completed a Cardiac Dysrhythmia
- Course and successfully passed a rhythm analysis examination. He/she maintains a yearly competency validation skill in rhythm analysis.
Applebee's Server and Bartender
Applebee's
Camden, DE
04.2013 - 03.2020
- Serve guests with impeccable, sincere and friendly service
- Ensure that every guest leaves happy while working in a high stress environment
- Work closely with all staff and guests to ensure a smooth and pleasant experience for everyone involved
- Manage and deescalate situations of conflict
- Mentor young adults VSA Delaware - Dover, DE August 2015 to February 2020
- Mentor Young adults and children (interns) with cognitive disabilities within the arts community
- Coordinate programs for artist residency teachers
- Plan, layout and install artwork in gallery with the aid of our interns
Applebee's Hostess
Applebee's
Camden, DE
04.2011 - 12.2013
- Greet and seat Guests
- Clear tables when Guests leave
- Clean various parts of the restaurant
- Help servers run food to guests
Education
Bachelor's - Arts Management
Delaware State University
Dover, DE, US05-2016
Bachelor's - Studio Arts
Delaware State University
Dover, DE, US05-2016
Skills
- Customer service
- Team member development
- Employee scheduling
- Marketing initiatives
- Loss prevention strategies
- Personnel scheduling
- Multitasking and prioritizing
- Adaptable to changing demands
- Leadership development
- Cash handling accuracy
- Training and mentoring
- Customer service management
Certification
- Bartender License
- ServSafe
- Driver's License
- Food Handler Certification
Interests
Timeline
Key Holder/Bar Manager
Rail Haus
02.2025 - Current
Bartender
Rail Haus
11.2023 - 02.2025
Customer Service Representative
Lowe's Home Improvement
04.2023 - 11.2023
Customer Relations Specialist (Hybrid)
State Farm Mutual Automobile Insurance Company
02.2021 - 10.2022
Centralized Telemetry Monitor Technician
Bayhealth
03.2018 - 03.2020
Ceramicist
Self-employeed
09.2013 - Current
Applebee's Server and Bartender
Applebee's
04.2013 - 03.2020
Applebee's Hostess
Applebee's
04.2011 - 12.2013
Bachelor's - Studio Arts
Delaware State University
Bachelor's - Arts Management
Delaware State University