Ashlynne Nelson

• Managed online order fulfillment, ensuring accurate picking, on-time staging, and smooth customer pickup operations.

• Trained and led team members, improving efficiency, communication, and overall service quality.

• Maintained inventory accuracy and solved order issues quickly, keeping customer satisfaction high and reducing delays.

• Led back-of-house operations, including food prep, portioning, labeling, and organizing “books” to keep the kitchen running smoothly and on schedule.

• Trained and supported BOH staff, ensuring consistency, proper food handling, and adherence to safety and quality standards.

• Maintained inventory and workflow, restocking stations, tracking product levels, and communicating with front-of-house and management to prevent delays.

• Greeted clients and pets, managing check-ins and creating a welcoming, professional first impression.

• Scheduled appointments and managed communications, including phone calls, emails, and reminders, ensuring smooth clinic operations.

• Processed payments and maintained records, handling client information, medical records, and insurance details accurately and securely.