Summary
Overview
Work History
Education
Skills
Signature Impact
Websites
Certification
Awards
Timeline
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Ashok Kumar Maniraj

Redmond,WA

Summary

Strategic, results-driven Senior Technical Program Management Leader with 21+ years delivering secure, scalable cloud platforms and complex multi-region architectures for global organizations like Expedia Group and Bank of America. Proven record of navigating ambiguity to align cross-functional engineering, product, legal, and executive stakeholders, driving measurable business impact through strong program governance, data-driven continuous improvement, and risk mitigation. Trusted by senior leadership to build and mentor high-performing TPM organizations, enable stakeholder confidence at scale, and deliver mission-critical cloud and infrastructure programs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Technical Program Manager

Expedia Group
Seattle, WA
09.2020 - Current
  • Unified Expedia, Vrbo, and Hotels.com loyalty programs into One Key ecosystem, driving 12% signups growth and 9pt NPS improvement.
  • Designed Flight Delay Benefits automation with real-time Lounge Pass and One Key Cash disbursement, boosting customer satisfaction and support efficiency.
  • Directed strategic White Label Travel Partner Onboarding for major global airlines and hospitality brands, accelerating delivery by 40% and unlocking ~$6M annual revenue.
  • Launched AI-powered Virtual Agents and predictive voice booking, boosting self-service by 66% and delivering ~$4.2M annual cost savings.
  • Led program governance, risk management, and milestone tracking across multi-region teams; transitioned to continuous planning model.
  • Scaled TPM org across 5 countries (USA, India, Mexico, UK, Rome); mentored 12+ TPMs and improved throughput by 30% YoY.

Senior Technical Program Manager

Bank of America
Charlotte, NC
03.2012 - 09.2020
  • Drove next-gen mobile app development for 25M+ users, enhancing secure digital engagement and self-service adoption.
  • Enabled Chat Support for both authenticated and unauthenticated Bank of America customers, enhancing digital engagement across key user segments.
  • Modernized legacy platforms to mobile-first, responsive, secure designs, boosting usability and discoverability.
  • Enabled new digital payments and loan servicing capabilities, streamlining convenience for millions of banking customers.

Senior Software Development Engineer / Software Engineer

Bank of America
Charlotte, NC
07.2004 - 03.2012
  • Designed and delivered modern, mobile-responsive web applications for Home Loans, Checking, Savings, and Credit Card products, supporting a seamless experience for millions of consumer and small business banking customers.
  • Built intuitive Mortgage and Refinance Calculator tools, boosting self-service capabilities and improving digital customer decision-making.
  • Developed and launched promotional pages for new banking products, driving increased online engagement and acquisition for retail banking lines.
  • Modernized and redesigned the Bank of America Home Page to enhance usability, searchability, and secure customer access.
  • Implemented SEO and discoverability strategies across all unauthenticated banking pages, improving digital reach and organic customer traffic.

Education

B.Tech -

Madras Institute of Technology (MIT)
05-2004

Skills

  • Program strategy and execution
  • Project management and governance
  • Risk assessment and mitigation
  • Stakeholder engagement and management
  • Cross-functional collaboration and leadership
  • Team leadership and development
  • Strategic planning and implementation
  • Process improvement and optimization
  • Customer satisfaction and service
  • Change management and adoption
  • Resource management and forecasting
  • Performance metrics and reporting
  • Budget management and cost optimization
  • Technical documentation and design influence
  • Software development lifecycle expertise
  • Agile project management methodologies
  • Compliance with regulations and standards
  • Client relationship management strategies
  • End-to-end systems integration solutions

Signature Impact

  • Unified Three Loyalty Brands – Integrated Expedia, Vrbo & Hotels.com into “One Key,” driving 12 % sign-up growth and +9 NPS.
  • Real-Time Flight Delay Benefits – Automated lounge-pass / cash compensation, raising customer satisfaction and reducing agent workload.
  • Partner Onboarding Framework – Cut time-to-live 40 % and opened $6 M yearly revenue for white-label airline / hotel partners.
  • Intelligent Self-Service – Automated virtual agents & predictive voice booking, lifting self-service 66 % and cutting $4.2 M OPEX annually.
  • Global TPM Org Scale-Up – Hired & mentored 12 TPMs across 5 countries: throughput up 30 % YoY
  • Launch Readiness Mechanism (LRM) – Standardized launch process adopted by 17+ teams, cutting post-launch defects 80% and support tickets 45%

Certification

  • Mastering Product Management — Reforge
  • Certified SAFe Product Owner/Product Manager (SAFe POPM)
  • Certified Scrum Master (CSM) | Certified Scrum Product Owner (CSPO)
  • Certified Technical Program Manager — Udemy

Awards

Award for Excellence — Infosys CEO Vishal Sikka, for building Innovation Culture, “Superman” Award — Bank of America Digital Sales & Servicing, Multiple Spot & Rockstar Awards for outstanding technical program delivery

Timeline

Senior Technical Program Manager

Expedia Group
09.2020 - Current

Senior Technical Program Manager

Bank of America
03.2012 - 09.2020

Senior Software Development Engineer / Software Engineer

Bank of America
07.2004 - 03.2012

B.Tech -

Madras Institute of Technology (MIT)

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