Ashonte Warren
Hollywood,FL
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Over The Counter Member Services Advocate () REMOTE
Convey Health Solutions
Miramar, FL
03.2023 - 05.2023
- Place orders for over the counter medicine for top clients such as Cigna, United Health, Aetna, Aspire Health Plan, SummaCare, etc
- Provided exceptional customer service to members by responding promptly and courteously to inquiries, concerns, and requests.
- Drafted legal documents such as briefs, pleadings, appeals, grievances, contracts, and agreements.
- Reviewed Explanation of Benefits statements from insurance carriers and updated patient accounts accordingly.
- Coordinated with vendors and suppliers on special orders when needed by customers.
Medical Receptionist
Allpro Healthcare
Miami, FL
12.2020 - 02.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing insurance claims for reimbursement purposes.
- Assisted with patient exams and treatments, including physical examinations, laboratory tests, and prescriptions.
- Maintained patient records according to HIPAA guidelines.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Greeted patients, verified insurance information and collected copays.
Medical Receptionist
Orthopedic Center of South Florida
Plantation, FL
10.2018 - 11.2020
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
Security Officer
G4S
Fort Lauderdale, FL
06.2015 - 06.2019
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Maintained high levels of alertness throughout shifts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Medical Biller and Coder
Total MD
Fort Lauderdale, FL
09.2015 - 09.2018
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Demonstrated high degree of confidentiality, positive interpersonal skills and adaptability in fast-paced and unpredictable medical environment.
- Coached team members on using tools such as MS Office Suite products for increased productivity.
- Reviewed, investigated and processed medical claims for accuracy and completeness.
- Ensured accurate data entry into the accounting system for payment postings.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Updated patient information as needed in practice management software.
Customer Service Representative/Call Center
iQor
Lauderdale Lakes, FL
01.2015 - 09.2017
- Collected deposits or payments and arranged for billing.
- Document and send messages to the appropriate personnel
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Participated in training sessions to stay current on changes in products and services.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
Certification - Medical Insurance Billing And Coding
Florida Career College
Miami, FL02-2019
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2015
Skills
- Payment Posting and Collections
- Multitasking and Organization
- ICD Coding; ICD-9 and ICD-10
- Insurance Claims a nd Verification
- HIPAA Compliance and Guidelines
- Outpatient Care
- Front Desk Operations
- Human anatomy and physiology
- Medical Transcription
- Medical Billing and Coding
- Patient Scheduling
- Medical Records Management
- Microsoft Office Suite
- Data Entry
- Strong Work Ethic
- CPT Coding
- Surveillance
- EMR Systems
- Triage
Certification
- Real Estate License
- Class D Security License
Timeline
Over The Counter Member Services Advocate () REMOTE
Convey Health Solutions
03.2023 - 05.2023
Medical Receptionist
Allpro Healthcare
12.2020 - 02.2023
Medical Receptionist
Orthopedic Center of South Florida
10.2018 - 11.2020
Medical Biller and Coder
Total MD
09.2015 - 09.2018
Security Officer
G4S
06.2015 - 06.2019
Customer Service Representative/Call Center
iQor
01.2015 - 09.2017
Certification - Medical Insurance Billing And Coding
Florida Career College
High School Diploma -
Fort Lauderdale High School