Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashontee Evans

Jackson,MS

Summary

Multi-talented Personal Care Aide with 3 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, assisting with everyday activities and light housekeeping. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Direct Support Professional

Hudspeth Regional Center
Pearl, MS
08.2023 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.

Customer Service Representative

Teleperformance
Jackson, WI
08.2022 - 03.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Caregiver

Assisting Angels Senior Care
Ridgeland, MS
07.2020 - 09.2022
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.

Education

High School Diploma -

Wingfield High School
Jackson, MS
05-2020

Skills

  • Incident Reporting
  • Mobility Assistance
  • ADL support
  • Patient Care
  • Inbound and Outbound Calling
  • Typing proficiency
  • Call Center Operations
  • Medical terminology knowledge

Timeline

Direct Support Professional

Hudspeth Regional Center
08.2023 - Current

Customer Service Representative

Teleperformance
08.2022 - 03.2023

Caregiver

Assisting Angels Senior Care
07.2020 - 09.2022

High School Diploma -

Wingfield High School
Ashontee Evans