Donna Jones
Bakersfield,CA
Summary
I have over 30 yrs in Management. I am a Personable Leader who comfortably interacts with people from diverse cultures and backgrounds. Resourceful and creative problem
solver. I hope to share my skills and experience with others.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Endless Possibilities
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Correctional Lieutenant
GEO Group
02.2019 - 10.2022
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
Whelan Security
Security Supervisor
02.2015 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Loss Prevention Supervisor
Albertsons Grocery Store
06.2007 - 01.2015
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Served as a liaison between store management and corporate leadership on matters related to loss prevention initiatives and concerns.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
Education
High School Diploma -
Broken Bow High School
Broken Bow, OK05-1984
Skills
- Time management
- First aid and safety
- Client support
- Behavioral management
- Client documentation
- Incident investigation
- De-escalation techniques
- CCTV surveillance
- Internal audits
- Incident reporting
- Management
- Customer service and communication skills
Dates
01/05/23, 12/05/23
Timeline
Direct Support Professional
Endless Possibilities
01.2023 - Current
Correctional Lieutenant
GEO Group
02.2019 - 10.2022
Whelan Security
Security Supervisor
02.2015 - 12.2018
Loss Prevention Supervisor
Albertsons Grocery Store
06.2007 - 01.2015
High School Diploma -
Broken Bow High School
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