Ashraful Shubro
Queens
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Great Neck
08.2022 - Current
- Supervised daily store operations, ensuring efficient workflows and coordinated staff schedules to optimize coverage.
- Trained new employees on customer service standards and pharmacy procedures.
- Managed inventory levels and conducted regular stock checks.
Tracked safe funds and cash registers, maintaining accuracy and security to safeguard financial assets.
• Provided excellent customer service and experience keeping daily metrics on check.
Customer Service Representative
Duane Reade
Astoria
01.2021 - 07.2022
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product selection.
- Processed transactions accurately using point-of-sale systems.
Education
Cybersecurity - Cyber Security
Coursera
06.2026 - 07.2026
GED
Queens, NYSkills
- Shift reporting
- Inventory management
- Inventory control
- Budget oversight
- Cash management
- Operational security
- Risk assessment
- Customer service
- Team leadership
- Staff management
- Employee training
- Training and mentoring
- Time management
- Sales team support
- Data analysis
- Negotiation
- Marketing coordination
- Safety reviews
- Network troubleshooting
- Conflict resolution techniques
- Customer-oriented
- Training and mentoring
Languages
Bengali
Native/ Bilingual
Urdu
Professional
Spanish
Limited
Timeline
Cybersecurity - Cyber Security
Coursera
06.2026 - 07.2026
Shift Supervisor
CVS Pharmacy
08.2022 - Current
Customer Service Representative
Duane Reade
01.2021 - 07.2022
GED