Ashraful Shubro
CVS Pharmacy
Queens,NY
3
Languages
6
years of professional experience
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Work History
Shift Supervisor
4 Years 2 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and resolved questions about pharmacy and front-store services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed sales transactions using register and point-of-sale systems.
- Assisted patients with prescription pickup and basic service requests.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained and organized databases for customer records with new and modified customer data.
Customer Service Representative
1 Year 7 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and resolved questions about pharmacy and front-store services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Processed sales transactions using register and point-of-sale systems.
- Answered phone calls and routed customers to pharmacy staff.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
- Cyber Security
Skills
Records management
Staff management
Inventory control
Financial management
Consulting
Business development
Incident response
Risk assessment
Languages
Bangla
Native/ Bilingual
Urdu
Professional
Spanish
Limited
Timeline
Coursera
from Cyber Security
09.2026 - 10.2026Read More
Shift Supervisor
CVS Pharmacy
09.2022 - CurrentRead More
Customer Service Representative
Duane Reade Pharmacy
01.2021 - 08.2022Read More
GED
11.2025Read More