YOAN R. VEGA
MIAMI,FL
Summary
Experienced operations and customer service professional with over 20 years at Miami International Airport. Strong background in shift supervision, revenue control, problem resolution, and team support. Reliable, detail-oriented, and experienced in high-traffic environments.
Overview
25
25
years of professional experience
Work History
Assistant Supervisor / Shift Supervisor
SP+, a Metropolis Company – Miami International Airport
Miami, FL
12.2005 - Current
- Supervise daily shift operations in high-volume airport environment
- Manage revenue reconciliation and cash deposits
- Provide customer service and resolve patron issues
- Assist with vehicle lockouts and battery service
- Troubleshoot and repair ticket dispensers and register machines
- Cover supervisor duties during absences
- Coordinate with multiple levels of management
Lot Checker
SP+, a Metropolis Company– Miami International Airport
Miami, FL
01.2001 - 12.2005
- Conducted nightly vehicle inventory
- Performed data entry and system updates
Education
High School Diploma -
The English Center
Skills
- Operations Support
- Customer Service
- Cash Handling & Revenue Control
- Equipment Troubleshooting
- Team Leadership
- Microsoft Word, Excel, Access
- Training and mentoring
- Employee performance management
- Records management
- Employee motivation and discipline
Languages
English
Full Professional
Timeline
Assistant Supervisor / Shift Supervisor
SP+, a Metropolis Company – Miami International Airport
12.2005 - Current
Lot Checker
SP+, a Metropolis Company– Miami International Airport
01.2001 - 12.2005
High School Diploma -
The English Center