Ashrafun Khan
Lake Worth
Summary
Motivated and detail-oriented professional with strong communication, organizational, and problem-solving skills developed in a fast-paced hospitality environment. Experienced in providing high-level service, coordinating schedules, and maintaining confidential records. Recognized for adaptability, professionalism, and the ability to build positive relationships. Eager to contribute to a Human Resources team by supporting employee needs, streamlining administrative processes, and promoting a positive workplace experience.
Overview
4
4
years of professional experience
Work History
Spa Concierge
The Boca Raton Resort and Club
11.2024 - Current
- Delivered personalized concierge service to spa guests at a Forbes-level luxury resort, ensuring a seamless and relaxing guest experience from arrival to departure.
- Served as a high-volume service contact point, managing daily guest inquiries and requests while delivering clear information on services, policies, and procedures
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Collaborated with cross-functional teams including management, therapists, and operations staff to resolve issues and ensure smooth service delivery
- Processed transactions, updated booking systems, and maintained detailed service records
Afterschool Counselor
School District of Palm Beach County
04.2024 - Current
- Supervised individual and group activities in the after-school program.
- Maintained accurate records of student attendance and progress reports.
- Monitored student behavior during recreational activities and provided appropriate feedback when necessary.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Sales/Copy and Print Associate
Office Depot Inc
03.2022 - 09.2023
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Completed complex customer orders accurately and within quoted time limit.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
Sales Associate/Cashier
Burlington Coat Factory Department Store
10.2021 - 03.2022
- Managed efficient cash register operations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Improved customer satisfaction by efficiently managing fitting rooms and maintaining a clean, organized space.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL07-2026
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL05-2024
Skills
- Multi-tasking strength
- Microsoft Office Suite (Excel, Word, Outlook)
- Attention to Detail
- Scheduling & Reservation Systems
- Verbal/written communication
- Teamwork and Collaboration
- Organization
- Computer Literacy
Timeline
Spa Concierge
The Boca Raton Resort and Club
11.2024 - Current
Afterschool Counselor
School District of Palm Beach County
04.2024 - Current
Sales/Copy and Print Associate
Office Depot Inc
03.2022 - 09.2023
Sales Associate/Cashier
Burlington Coat Factory Department Store
10.2021 - 03.2022
Associate of Arts - General Studies
Palm Beach State College
Bachelor of Science - Hospitality Management
Florida International University