Ashten Graaf
City of Saint Peters,MO
Summary
Dedicated below the wing service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling high stress situations in a calm and organized manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Service Technician
City of Springfield, MO
Springfield, MO
08.2022 - 09.2024
- Provided exceptional customer service to patrons in line service operations.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Maintained accurate records of fuel transactions and inventory levels.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Ensured proper handling of hazardous materials used for aircraft servicing.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
Ramp Supervisor
CRJ Aviation
Springfield, MO
06.2021 - 08.2022
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
- Trained new team members to apply industry best practices and airfield safety protocols.
Cross Utilized Agent
CRJ Aviation
Springfield, MO
11.2019 - 06.2021
- Handled customer problems with knowledgeable, speedy and friendly service.
- Assembled and issued tickets, travel insurance policies and itineraries.
- Loaded and unloaded aircraft cargo and passenger baggage.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Education
Associate of Arts -
Ozarks Technical Community College
Springfield, MO05.2021
High School Diploma -
Clever High School
Clever, MO05.2019
Skills
- Heavy Lifting
- Problem-Solving
- Team Leadership
- Customer Service
- New Agent Training
- Ground Support Services
Certification
- Ground Security Coordinator
- Complaint Resolution Official
- Flight Compliance Agent
- Class B CDL
Timeline
Line Service Technician
City of Springfield, MO
08.2022 - 09.2024
Ramp Supervisor
CRJ Aviation
06.2021 - 08.2022
Cross Utilized Agent
CRJ Aviation
11.2019 - 06.2021
Associate of Arts -
Ozarks Technical Community College
High School Diploma -
Clever High School