Ashtien De La Cruz

• Led cross-functional teams to streamline sales processes and improve operational efficiency.
• Facilitated regular team meetings to discuss performance metrics and best practices.
• Mentored junior staff, fostering a collaborative environment for skill development.
• Oversaw the execution of sales initiatives, driving improvements in customer engagement strategies.
• Answered 10+ calls per hour, exceeding target call rates by 15%

• Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
• Accurately processed orders and managed transactions using POS systems.
• Assisted in training new team members on service protocols and menu knowledge.
• Handled customer inquiries and resolved issues promptly to maintain positive relationships.

Assisted in training new team members on service protocols and menu knowledge.

• Handled customer inquiries and resolved issues promptly to maintain positive relationships.
• Participated in team meetings to discuss service improvements and operational efficiency initiatives.
• Maintained polite and professional demeanor to patrons and guests to encourage inquires and order placements
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours