Ashtien Nolan-lowe
Bastrop,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Compliance Officer III
Texas State Comptroller Of Public Accounts
Austin, TX
01.2019 - Current
- Analyzes and investigate delinquent tax accounts to determine their status and initiate appropriate collection actions.
- Created plans and communicated deadlines to complete projects on time.
- Provides taxpayer service on the telephone to include educating taxpayer on tax filing responsibilities, assist with preparing original, estimated, or amended tax or miscellaneous fee reports and providing taxability information.
- Enforce state tax laws using various statutory collections tools such as issuing freezes and levies to banks or third-party sources, bond forfeitures, filing liens and/or suspension of permits to collect delinquent taxes.
- Generates outgoing written correspondence, notices, and forms
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Research, interpret and apply tax laws, rules, and procedures
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provide training and support to new employees.
Lead HUD Closing Contract Review Specialist
Chronos Solutions
Austin, TX
08.2015 - 07.2018
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Led projects and analyzed data to identify opportunities for improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
Client Manager
Assurant Field Asset
Austin, TX
08.2013 - 08.2015
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed demolition inspections
- Made sure all inspectors was in compliance with company and state policy
Education
Bachelor of Arts - Criminal Justice
Huston-Tillotson University
Austin, TX05.2023
Associate of Arts - Liberal Arts And General Studies
Huston-Tillotson University
Austin, TX05.2021
Skills
- Customer Service
- Self-Motivated
- Conflict Resolution
- Decision Making
- Microsoft Office
- Leadership
- Organization and Time Management
- Compliance Reporting
- Audit Coordination
- Field Inspection
- Privacy and Confidentiality
- Correspondence Writing
- Shareholder Relations
- Legal Compliance
- Training Initiatives
- Customer Inquiries
- Critical Thinking
- Conducting Investigations
- Regulatory and Compliance Understanding
- Audit Documentation
Timeline
Compliance Officer III
Texas State Comptroller Of Public Accounts
01.2019 - Current
Lead HUD Closing Contract Review Specialist
Chronos Solutions
08.2015 - 07.2018
Client Manager
Assurant Field Asset
08.2013 - 08.2015
Bachelor of Arts - Criminal Justice
Huston-Tillotson University
Associate of Arts - Liberal Arts And General Studies
Huston-Tillotson University
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