Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashton Aulds

Justin

Summary

Dynamic retail professional with extensive experience at Forever 21, excelling in team collaboration and customer service. Proven track record in hiring and training staff, enhancing customer loyalty through innovative marketing strategies, and optimizing inventory control. Adept at problem-solving and multitasking, consistently achieving sales goals while maintaining operational excellence.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Forever 21
Fort Worth
11.2022 - 04.2025
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed daily store operations, ensuring a seamless shopping experience for customers.
  • Developed loyalty programs to increase customer retention and sales.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed scheduling, payroll, and time off requests for team members.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.

Full Time Supervisor

Forever 21
Fort Worth
12.2021 - 11.2022
  • Handled customer service issues, ensuring customer satisfaction and loyalty.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw inventory management, including ordering, receiving, and stock optimization.
  • Effectively managed inventory controls and re-orders within budget guidelines.

Sales Lead

Forever 21
Fort Worth
02.2019 - 12.2021
  • Handled customer inquiries and complaints with professionalism and patience.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Greeted customers to determine wants or needs.
  • Assisted customers in locating items within the store or online through use of technology resources.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Maintained a neat, organized, and clean work area throughout the shift.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed refunds and exchanges according to company policy.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.

Education

Bachelor of Arts - Child And Adolescent Psychology

Southern New Hampshire University
Manchester
06-2028

Skills

  • Team collaboration
  • Customer service
  • Hiring and training
  • Shift scheduling
  • Problem-solving
  • Time management abilities
  • Communication skills
  • Multitasking Abilities
  • Money handling
  • Payroll administration and timekeeping
  • Delegating work
  • Organizational skills
  • Pricing and markdowns
  • POS systems
  • Loss prevention
  • Marketing and promotions
  • Stock management
  • Telephone and email etiquette
  • Inventory control

Accomplishments

  • Southern New Hampshire Honor Roll during Fall 2022.
  • Southern New Hampshire Honor Roll during Fall 2024 to Summer 2024

Timeline

Assistant Manager

Forever 21
11.2022 - 04.2025

Full Time Supervisor

Forever 21
12.2021 - 11.2022

Sales Lead

Forever 21
02.2019 - 12.2021

Bachelor of Arts - Child And Adolescent Psychology

Southern New Hampshire University

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