Ashton Beightol
Orlando,FL
Summary
Detail-oriented and reliable administrative professional with experience managing scheduling, documentation, and client-facing workflows in fast-paced environments. Known for strong organization, accuracy, and creating a welcoming, professional experience for clients and coworkers while supporting smooth daily office operations.
Overview
8
8
years of professional experience
Work History
Social Media Specialist, Writer, and Theme Park Reporter
WDW NEWS TODAY
Celebration, FL
06.2023 - Current
- Managed social media content and real-time updates while coordinating with internal teams and external partners, ensuring accurate and professional public-facing communication across five different platforms with roughly 150,000 followers across platforms.
- Wrote and published digital content while monitoring engagement and responding to audience inquiries, strengthening communication and relationship management skills.
Administrative Business Assistant
Heartland Dental
Windermere, FL
08.2022 - 06.2023
- Managed high-volume front desk and scheduling operations for 40+ patients daily, coordinating provider calendars, patient intake workflows, and documentation to maintain efficient clinic flow.
- Conducted insurance eligibility and benefits verification directly with payors, reducing claim issues and ensuring accurate patient scheduling and billing readiness.
- Served as a key administrative support across providers and staff, coordinating documentation, credentialing support, and communication with external insurance partners to keep operations compliant and organized.
Customer Care Associate
Travelers Insurance
Orlando, FL
05.2021 - 12.2021
- Identified discrepancies and communicated issues to leadership to support improvement.
- Processed high volumes of documentation and guest inquiries with accuracy and compliance in a call-center environment taking an average of 40 calls per day.
Disney Cast Member
Walt Disney World Resort
Lake Buena Vista, FL
05.2018 - 05.2021
- Delivered exceptional guest service, enhancing visitor satisfaction and experience receiving approximately 25 guest letters quarterly.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Assisted in training new cast members on operational procedures and safety protocols.
- Implemented efficient queue management techniques to streamline guest flow during peak hours during all seasons.
- Completed safety logs, continued training, and operational documentation with high accuracy and timeliness.
- Managed guest interactions while maintaining compliance with operational standards.
Education
Bachelor of Arts - Theater, Minor in Public Relations, Certificate in Apparel Design, Construction, Merchandising
University of Southern Mississippi
Hattiesburg, MS05.2018
Skills
- Front desk operations and patient intake
- Scheduling appointments and managing calendars
- Insurance verification and benefit assessment
- Documentation management for providers
- Compliance with HIPAA regulations
- Multitasking in fast-paced workflows
- Patient communication via phone and email
- Team support and staff coordination
- Proficiency in Microsoft Office 365
- Organizing files with database accuracy
- Training in emotional intelligence
Timeline
Social Media Specialist, Writer, and Theme Park Reporter
WDW NEWS TODAY
06.2023 - Current
Administrative Business Assistant
Heartland Dental
08.2022 - 06.2023
Customer Care Associate
Travelers Insurance
05.2021 - 12.2021
Disney Cast Member
Walt Disney World Resort
05.2018 - 05.2021
Bachelor of Arts - Theater, Minor in Public Relations, Certificate in Apparel Design, Construction, Merchandising
University of Southern Mississippi