Caroline Cantu
Garland,TX
Summary
Certified Medical Assistant with experience in patient coordination, medical administration, front-office operations, clinical support, and healthcare customer service. Skilled in patient scheduling, insurance verification, medical records management, electronic health records (EHR), medical documentation, and delivering exceptional patient experiences. Proven ability to build strong relationships with patients while ensuring compassionate, efficient, and high-quality care. Highly organized, detail-oriented, and able to work independently in both in-office and remote healthcare support roles. Strong communication, multitasking, and problem-solving skills with a commitment to maintaining patient confidentiality and supporting seamless clinical and administrative operations.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator & Social Media Content Assistant
BodEvolve
02.2026 - Current
- Coordinate patient intake, onboarding, scheduling, and follow-up care.
- Serve as the primary patient contact before and after procedures.
- Educate patients on treatment plans, surgery preparation, and recovery.
- Maintain accurate EMR documentation and patient records.
- Collaborate with providers to ensure seamless patient experiences.
- Create educational and promotional social media content.
- Maintain HIPAA compliance while managing confidential information.
Operations Team Associate (Temporary)
Disciple First Church
09.2025 - 02.2026
- Coordinated front-of-house operations during services and events.
- Supported scheduling, volunteer communication, and administrative tasks.
- Delivered exceptional guest service in a fast-paced environment.
- Assisted with event logistics and daily operations.
Front Desk Associate
McGuiness Dermatology & Plastic Surgery
09.2024 - 06.2025
- Managed patient check-in and check-out for a busy specialty practice.
- Scheduled appointments and maintained provider calendars.
- Verified insurance eligibility and updated patient records.
- Processed payments and answered multi-line phone calls.
- Maintained HIPAA compliance and confidentiality.
Medical Assistant Intern
Sachse Pediatrics
02.2024 - 04.2024
- Recorded patient histories and vital signs.
- Prepared exam rooms and assisted providers during visits.
- Documented patient information accurately and maintained cleanliness.
Education
High School Diploma -
Sachse High School
Sachse, TXCertified Medical Assistant -
Purpose Education
Skills
- Electronic Medical Records (EMR/EHR)
- Microsoft Office
- Google Workspace
- Outlook
- Zoom
- Microsoft Teams
- Appointment Scheduling
- Insurance Verification
- Patient Intake
- Medical Documentation
- Data Entry
- HIPAA Compliance
- Customer Service
- Phone & Email Support
- Patient Care Coordination
- Medical Administration
- Front Office Operations
- Communication
- Time Management
- Team Collaboration
- Social Media Content Creation
- Remote Patient Support
- Critical thinking skills
Languages
English (Fluent)
Spanish (Intermediate)
Timeline
Patient Care Coordinator & Social Media Content Assistant
BodEvolve
02.2026 - Current
Operations Team Associate (Temporary)
Disciple First Church
09.2025 - 02.2026
Front Desk Associate
McGuiness Dermatology & Plastic Surgery
09.2024 - 06.2025
Medical Assistant Intern
Sachse Pediatrics
02.2024 - 04.2024
High School Diploma -
Sachse High School
Certified Medical Assistant -
Purpose Education