Karina Escobar
Acworth,GA
Summary
Customer-focused team leader with 10+ years of experience providing outstanding service, managing client relationships, and supporting operations across healthcare, corporate, and customer-facing environments. Proven ability to train and support teams, handle high-pressure situations, resolve customer issues, and maintain a positive and productive work environment. Strong background in communication, coaching, problem-solving, and process improvement with a passion for helping teams succeed and delivering exceptional customer experiences.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Patient Care Coordinator
United Diagnostics
Garden City, New York
03.2021 - 06.2026
- Managed a high volume of inbound and outbound communications while providing professional and compassionate customer service.
- Coordinated patient scheduling, appointments, and daily operations to ensure a seamless customer experience.
- Collaborated with physicians, technicians, and administrative teams to improve workflow and efficiency.
- Maintained accurate records, updated documentation, and ensured compliance with company policies and HIPAA standards.
- Resolved customer concerns with professionalism while managing multiple priorities in a fast-paced environment.
Administrative Assistant
Dermatology & Surgery Specialist of North Atlanta
Marietta, Georgia
11.2020 - 03.2021
- Provided front-office support by managing scheduling, customer inquiries, and daily administrative tasks.
- Assisted clients with questions and concerns while delivering excellent service and maintaining professionalism.
- Maintained accurate records and supported providers with efficient office operations.
- Collaborated with team members to improve workflow and overall customer satisfaction.
Administrative Assistant
Kennesaw Urgent Care
Acworth, Georgia
10.2018 - 11.2020
- Delivered exceptional customer service in a fast-paced healthcare environment while managing multiple responsibilities.
- Handled patient registration, scheduling, insurance verification, and payment processing.
- Communicated effectively with customers and staff to resolve concerns quickly and professionally.
- Supported daily operations by maintaining accurate records and ensuring efficient office flow.
Administrative Assistant
NYIT
Central Islip, New York
02.2017 - 08.2017
- Managed front-office operations and served as a primary point of contact for patients, visitors, and staff.
- Coordinated scheduling, maintained confidential records, and supported daily administrative functions.
- Trained new team members on office procedures and electronic documentation systems.
- Assisted with communication between departments to ensure smooth operations.
Site Manager
Virgo – Empire State Building
New York, New York
12.2014 - 04.2015
- Supervised and supported a team of 3 employees, promoting teamwork, accountability, and excellent service standards.
- Managed relationships with 15+ commercial tenants, serving as the primary point of contact for requests, concerns, scheduling, and issue resolution.
- Coordinated daily operations, including office readiness, inventory management, tenant communication, and administrative support.
- Trained and onboarded employees to ensure consistent performance and customer service standards.
- Balanced competing priorities while maintaining strong communication and positive relationships with clients and team members.
Education
Non-Invasive Cardiovascular Technician Certificate - Non-Invasive Cardiovascular Technology Program
Sanford Brown Institute
New York, NY07-2010
Skills
- Microsoft Office Suite
- Electronic Medical Records (EMR/EHR)
- CRM Software
- Data Entry
- Scheduling Software
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Patient Care Coordinator
United Diagnostics
03.2021 - 06.2026
Administrative Assistant
Dermatology & Surgery Specialist of North Atlanta
11.2020 - 03.2021
Administrative Assistant
Kennesaw Urgent Care
10.2018 - 11.2020
Administrative Assistant
NYIT
02.2017 - 08.2017
Site Manager
Virgo – Empire State Building
12.2014 - 04.2015
Non-Invasive Cardiovascular Technician Certificate - Non-Invasive Cardiovascular Technology Program
Sanford Brown Institute