Maya McCauley
Summary
Human Resources Professional experienced in managing high-volume administrative tasks across recruitment, compliance, and benefits administration in dynamic environments. Delivered operational efficiency through effective interpretation of organizational policies and meticulous handling of confidential information. Focused on enhancing customer satisfaction and organizational effectiveness through exceptional attention to detail and strong interpersonal skills.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Patient Care Coordinator
University of Mississippi Medical Center
09.2024 - Current
- Coordinated administrative workflows to enhance daily departmental operations.
- Verified insurance eligibility and explained benefit coverage, payment responsibilities, and required documentation.
- Reviewed documentation for accuracy before processing service requests.
- Maintained confidential records to ensure compliance with healthcare regulations and organizational policies.
- Assisted with benefit-related questions by explaining insurance coverage, payment options, and required documentation.
- Managed high-volume phone and email communications, resolving complex inquiries to support patient needs.
- Collaborated with multiple departments to improve operational efficiency and customer satisfaction.
- Balanced competing priorities while supporting exceptional organization and attention to detail.
- Scheduled patient appointments efficiently across multiple departments. and managed scheduling for various departments.
- Provided assistance to patients regarding insurance verification processes. with insurance verification and financial counseling processes.
- Communicated with healthcare providers to ensure seamless patient care transitions.
Patient Account Representative
University of Mississippi Medical Center
09.2023 - 09.2024
- Verify insurance eligibility, benefits coverage, and payment information to support exact billing and reimbursement processes.
- Resolved complex account discrepancies by collaborating with insurance carriers and cross-functional departments to ensure accurate billing.
- Educated patients on insurance policies, benefit plans, and organizational procedures to effectively resolve coverage-related questions.
- Maintain confidential financial and personal records while ensuring compliance with HIPAA, organizational policies, and regulatory requirements.
- Review documentation for accuracy and completeness while supporting data integrity in electronic record systems.
- Process high-volume financial transactions with exceptional accuracy and attention to detail.
- Protect confidential information while adhering to organizational privacy and compliance standards.
- Managed multiple priorities in a fast-paced healthcare environment while delivering exceptional customer service.
Community Assistant
Asset Living
03.2023 - 06.2023
- Processed applications and kept confidential resident documentation.
- Verified application information for accuracy and completeness.
- Maintained electronic records while ensuring compliance with company policies.
- Assisted with administrative reporting and documentation management.
- Delivered exceptional customer service while resolving resident concerns.
- Assisted residents with inquiries and concerns to enhance community satisfaction.
- Coordinated events and activities to promote resident engagement and community building.
- Managed resident communications through newsletters and social media platforms.
Human Resources Intern
GAO Group
- Worked closely with the Talent Acquisition team to support full-cycle recruitment for recruiter and technical positions.
- Sourced qualified candidates using LinkedIn and Indeed to build talent pipelines and support hiring needs.
- Reviewed resumes and screened applicants to find candidates whose qualifications aligned with job requirements.
- Coordinated candidate communications and interview scheduling, ensuring a positive and professional candidate experience.
- Assisted recruiters throughout the hiring process by tracking candidate progress and keeping organized recruitment documentation.
- Collaborated with Talent Acquisition professionals to help fill open positions efficiently while meeting hiring timelines.
- Maintained the confidentiality of candidate information and handled recruitment records with an important level of accuracy and professionalism.
Education
Master of Business Administration - Human Resources Management
Louisiana State University Shreveport
Shreveport, LA 01.2024 - 01.2026
Bachelor of Arts - Communication Studies
Mississippi State University
Starkville, MS 08.2020 - 01.2022
Associate of Arts - General Studies
Pearl River Community College
Poplarville, MS 08.2018 - 01.2020
Skills
- Insurance Claims Processing
- Patient Eligibility Verification
- Insurance Policy Interpretation
- Benefits records
- Patient Documentation
- Compliance & Confidentiality
- Records Auditing
- Confidential Information Management
- Microsoft Excel
- Microsoft Office Suite
- Organizational Skills
- Written and Verbal Communication
- Indeed
- HR records management
Hr Technology
- Microsoft Excel
- Microsoft Office Suite
- UKG
- Indeed
- Workday
- ADP
Timeline
Patient Care Coordinator
University of Mississippi Medical Center
09.2024 - Current
Master of Business Administration - Human Resources Management
Louisiana State University Shreveport
01.2024 - 01.2026
Patient Account Representative
University of Mississippi Medical Center
09.2023 - 09.2024
Community Assistant
Asset Living
03.2023 - 06.2023
Bachelor of Arts - Communication Studies
Mississippi State University
08.2020 - 01.2022
Associate of Arts - General Studies
Pearl River Community College
08.2018 - 01.2020
Human Resources Intern
GAO Group